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Fort Bliss Directorate of Family and Morale, Welfare and Recreation. blissmwr.com. AGENDA. Organization Services provided to the installation Key facility improvements New construction to support the growth of Fort Bliss. FMWR Director. NAF Support Services.

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Presentation Transcript
agenda
AGENDA
  • Organization
  • Services provided to the installation
  • Key facility improvements
  • New construction to support the growth

of Fort Bliss

slide3

FMWR Director

NAF Support

Services

Child, Youth and School Services

Recreation

Business

ACS

  • NAF Financial

Management

  • NAF Major

Construction

  • Private

Organizations

  • NAF Property
  • Internal review
  • Management

Controls

  • NAF Warehouse
  • Maintenance
  • Public Private

Venture

  • IT
  • Child Development
  • Services
  • Family Child Care
  • School Age

Services

  • Middle School &
  • Teen Program
  • Youth Centers
  • Youth Sports

and Fitness

  • Youth Education Support Services
  • School Liaison

Services

  • Outreach

Services

  • SFAC Liaison
  • SKIES Program
  • Partnership &
  • Teen Hired Prog
  • Program Support
  • Services
  • Sports & Fitness
  • Entertainment
  • Auto Crafts
  • Biggs Park
  • Library
  • Arts and Crafts
  • Better Opportunities
  • for Single Soldiers
  • (BOSS)
  • Outdoor

Recreation (ITR, Outdoor Adventures, RV Park)

  • Leisure Travel
  • Special Events
  • Golf Operations
  • Food &Beverage

Operations

  • Bowling
  • Restaurants
  • Rod and Gun

Club

  • Lodging Svcs
  • Business

Planning

  • Centennial Club
  • Financial

Readiness

  • Family

Advocacy

  • Relocation
  • Mobilization &
  • Deployment
  • Information &

Referral

  • Exceptional
  • Family Members
  • Employment

Readiness

  • Installation

Volunteer Prog

  • AFTB
  • Army Family

Action Plan

  • AER
  • Soldier and Family
  • Assistance Ctr
  • Survivor Outreach
  • Service
mwr s role on the installation
MWR’s role on the Installation
  • Dedicated to providing the highest possible quality of life for our Soldiers and Families
  • Charged with generating a bottom line income that allows for:

- Capital purchases in support of MWR and Soldier/Family programs

- Maintaining solvency to meet operating expenses

- Providing job opportunities for family members

- Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price

- Continually cultivating a community environment

services we provide
Services We Provide
  • Army Community Service
  • (Soldier/Family Support)
  • Child, Youth and School Services
  • Recreation and Sports Programs
  • - Auto Crafts Services
  • - Frame Shop
  • - Biggs Park
  • - Swimming Pools
  • - Outdoor Adventures
  • Lock and Leave Storage Services (Third Party Contract)
  • BOSS Program Liaison
  • FMWR Business Operations

- Club/Food Service

- Bowling

- Lodging Services

- Rod and Gun Program

  • Unit Funds
  • Private Organizations/ Commercial Solicitations
  • Marketing
  • Coin-Operated Car Wash (Third Party Contract)
  • Special Events (Concerts, Entertainment, etc.)
  • USO Liaison
facility highlights
Facility Highlights
  • Major construction/renovations have modernized Fort Bliss FMWR
  • 52-lane automated Bowling Center/state-of-the-art automatic scorers newly renovated
  • Lodging at Fort Bliss
  • Army Strong Gym to open mid June (largest Army Fitness Center)
  • The Centennial Banquet and Conference Center (currently being renovated)
  • Underwood Golf Course with two 18-hole courses
the army family covenant
The Army Family Covenant
  • Family Covenant Card
  • CYSS – Reduced fees, additional services
  • “The Edge”, Introductory programs for SA and MS&T in fitness, the arts, adventures and life skills
  • “Hired” – Teen Apprenticeship program, MWR
  • ACS – more staff, more hours for respite care
  • Discounts on Rounds of Golf and Lessons
  • Reduced rates for Bowling games
wounded warriors support
Wounded Warriors Support
  • Soldier and Family Assistance Center

- One stop service to all the services a Warrior in Transition might need. Located at ACS in Bldg. 2494

  • Wounded Warrior Assistance Fund

- Grants available for hardship cases

- Wounded Warrior donated funds

  • Army Emergency Relief
fmwr funding categories
FMWR Funding Categories

CAT A: Facilities authorized 100% APF Support, Mission Sustaining

CAT B: Facilities authorized both APF and NAF support, Basic Community Support

CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business Activities

Category A

Category B

Category C

Army Community Service

Libraries

Physical Fitness Centers

Parks/Recreation Centers

Outdoor Courts (Community)

Sports Programs (Intramural)

Child Development Services

Youth Services Center

Sports Program (above Intramural)

Craft Shops

ITR – Leisure Travel

Swimming Pools

Army Lodging (Inn)

RV Park

Clubs

Rod & Gun Facility

Golf Course

Bowling Center

slide12

= MWR Funded

= MWR Unfunded

ACP

ACP

Other Community Facilities:

Physical Fitness Center (FY 08)

Community Activities Center and Outdoor Pool (FY08)

Indoor Aquatics Center (FY11)

Fire Station/MP Station (FY10)

Warrior Zone (FY10)

USO Facility

Multi-Purpose Fields (FY11) UFR

2-Four Field Softball Complex (FY 11) UFR

YAC (11-18) (FY10)

ACP

CDC (0-5) (FY11)

Golf Clubhouse (FY08)

ACP

CDC Ren (6-10) (FY 09)

Expand RV Park (FY10

Tank Trail

Underpass

ACP

ACP

CDC Ren (0-5) (FY13)

Future RCI Housing Development

CDC (0-5) (FY11)

YAC (11-18) (FY09)

CDC (6-10) (FY10)

CDC (6-10) (FY09)

Projected EPCC SITE

CDC (6-10) (FY11)

CDC (0-5) (FY11)

230800(T)June08

12 of 52

Team Bliss Base Transformation Office – 915-568-5609

slide13

MWR Customer Service Programs

Facility Checks

Facility checks are done by Marketing Staff bi monthly to check

cleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude.

ICE Comment Cards

The Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities.

Mystery Shopper

Mystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please call 568-6078.

Customer Service Training Programs include “Telephone Doctor”, Operation Excellence and others.

Let us know how we’re doing!