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Raising the Bar Taking Your Application and Site Visit to the Next Level . Deanna Herwald VP-Quality Management Systems MidwayUSA. Jim Swofford Quality Systems Manager MidwayUSA. November 17, 2011. The Application. Deanna Herwald VP-Quality Management Systems MidwayUSA.

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raising the bar taking your application and site visit to the next level

Raising the BarTaking Your Application and Site Visit to the Next Level

Deanna Herwald

VP-Quality Management Systems

MidwayUSA

Jim Swofford

Quality Systems Manager

MidwayUSA

November 17, 2011

the application

The Application

Deanna HerwaldVP-Quality Management SystemsMidwayUSA

November 17, 2011

slide3

Two Objectives

One – How to approach writing an application

Two– Best practice elements to consider

slide4

How to Approach Writing an Application

Getting started

Read the WHOLE book

Review applications

Select an author

Treat as a project

slide5

How to Approach Writing an Application

Start writing

Start with the organizational profile

Baby steps

Answer EVERY question

Don’t leave results to the end

Ask for input

slide6

Best Practice Elements to Consider

Results – nearly ½ the points

slide7

Best Practice Elements to Consider

Results

Easy to understand

slide9

Best Practice Elements to Consider

Results

Easy to understand

Poor performing results

slide10

Best Practice Elements to Consider

Results – nearly ½ the points

Highlight important measures

slide12

Best Practice Elements to Consider

Results – nearly ½ the points

Highlight important measures

Keep answers concise

Speak Baldrigese

Use symbols

slide13

Best Practice Elements to Consider

Results – nearly ½ the points

Highlight important measures

Keep answers concise

Speak Baldrigese

Use symbols

slide14

Best Practice Elements to Consider

Keep the questions in

Examples, examples, examples

slide15

Performance Excellence

To Performance excellence

questions
Questions?

November 17, 2011

the site visit

The Site Visit

Jim SwoffordQuality Systems Manager

MidwayUSA

November 17, 2011

site visit coordination team
Site Visit Coordination Team
  • Best if this is the same team that wrote the application
  • Site visit manual
esprit de corps team
Esprit de Corps Team
  • Get and keep people excited about site visit
displays team
Displays Team
  • Ensure consistency and accuracy of all building displays
facilities team
Facilities Team
  • Make sure things are “company ready”
workforce preparation team
Workforce Preparation Team
  • Most important job: increase comfort level of workforce
    • Deploy topics
    • Provide guidance
documentation team
Documentation Team
  • Compile required documentation for examiners
    • Before site visit
    • During site visit
gap analysis team
Gap Analysis Team
  • Identify and oversee resolution of gaps from the application
    • Trained examiners work well for this role
site visit category teams
Site Visit Category Teams
  • Meet with site visit examiners during category meetings
  • Prepare for category meetings
war room team
War Room Team
  • Field questions and concerns from the workforce during the site visit
site visit best practices
Site Visit Best Practices
  • Opening comments
  • Prepare the examiner team’s work room
  • Provide on-site lunch for examiners and workforce
  • War room
  • Facility guides
  • Name badges
  • Folder for examiners