slide1 n.
Download
Skip this Video
Download Presentation
Advanced Technology

Loading in 2 Seconds...

play fullscreen
1 / 27

Advanced Technology - PowerPoint PPT Presentation


  • 90 Views
  • Uploaded on

Advanced Technology. Thomas Stevens Client Services January 22. Log reading Tools for DocuTrack IT. Integra Logging, the layout. 1/29/2013 11:06:55 AM :: IN :: 5900 :: Log.ConfigurationChangeWatcher :: Setting up the watcher to monitor configuration file.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Advanced Technology' - pamela-stanton


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
advanced technology

Advanced Technology

Thomas StevensClient Services

January 22

log reading tools for docutrack it
Log readingTools for DocuTrack IT

Integra Logging, the layout

1/29/2013 11:06:55 AM :: IN :: 5900 :: Log.ConfigurationChangeWatcher :: Setting up the watcher to monitor configuration file

Date/Time Level Thread Text message

Logging Level described

TR Trace extreme verbose DB Database call

VB Verbose ST Stopwatch duration of call

DI Diagnostic like Trace

AU Audit

IN Information

WA Warning could be bad

EX Exception is very bad

ER Error is bad

log reading tools for docutrack it1
Log readingTools for DocuTrack IT

Integra logging log filter tool

log reading tools for docutrack it2
Log readingTools for DocuTrack IT

BareTail – The log viewing tool

Highlighting text

Filtering text

Source: http://www.baremetalsoft.com/baretail/

log reading tools for docutrack it3
Log readingTools for DocuTrack IT

BareGrep – The log finding tool

http://www.baremetalsoft.com/baretail/

log reading tools for docutrack it4
Log readingTools for DocuTrack IT

NotePad ++ – The handy text editor with macros

Source:http://notepad-plus-plus.org/

dialogic brooktrout vs diva fax cards
Dialogic Brooktrout VS Diva fax cards
  • Two different telco. card companies purchased by Dialogic
  • BrookTrout 1034
  • Original player on the market, manufactured by Brooktrout
  • Brand name for telco cards
  • Limited troubleshooting and monitoring options with in use
  • Generally more expensive per port
  • Generally more difficult to configure, more options
  • Diva
  • Originally manufactured Eicon Networks
  • Less expensive
  • Simple configuration less options
  • Troubleshooting on the fly while in service
  • Use caution if purchasing UM board ( 50% of channels can fax)
  • Longevity of this product in question( DocuTrack no longer ships with Diva cards)
  • Don’t Mix and match BrookTrout and Diva cards!
  • Don’t Mix and match analog and digital cards
fax servers facsys vs faxcore
Fax servers Facsys vs Faxcore
  • Two different fax server providers
  • Facsys by Solgenia
  • Original fax server used with DocuTrack
  • Uses Email to transfer fax messages from the Fax server to DocuTrack ( SMTP is best effort delivery)
  • Uses Facsys Client Dll to send outbound faxes
  • No further enhancements of this product
  • Faxcore
  • Requires 2008 R2 and above
  • Requires DocuTrack 5.2 or above
  • DocuTrack web services to poll Faxcore ( guarantee delivery) for inbound faxes
  • DocuTrack uses web services to create outbound Fax
  • Can use etherFax for Disaster Recovery or Integra Fax Cloud Solution (ICFS)
  • Supports multiple fax cards on multiple servers (FaxAgents)
faxcore with etherfax
FaxCore with etherFax

Source: http://www.faxcore.com/pdfs/etherFAXBrochure.pdf

virtualizing docutrack
Virtualizing DocuTrack
  • Benefits
  • Increased uptime if used with technology like vMotion
  • Improved disaster recovery
  • Isolation of applications
  • Possibly reduce footprint (economy of scale)
  • Save energy(economy of scale)
  • Flexibility of hardware
  • Drawbacks
  • Fax cards are not supported virtual device
  • Increased knowledge of the technology required by IT operations
  • vMotion benefits from external storage i.e. SAN = $$$,$$$.$$
  • Virtualization loses benefits if only one application
  • The design and configuration of the Virtual server can greatly effect performance!

Source: http://www.infoworld.com/d/virtualization/top-10-benefits-server-virtualization-177828?page=0,0

virtualizing docutrack further reading
Virtualizing DocuTrackFurther reading
  • http://www.brentozar.com/archive/2009/03/why-your-sysadmin-wants-to-virtualize-your-servers/Improved disaster recovery
  • http://www.brentozar.com/sql/sql-server-san-best-practices/
  • Tools for testing disk performance
  • SQLIO (measures disk performance)
  • CrystalDiskMark ( one button measure tool)
  • SQLIOSim (SQL stress utility, applies load to disks)
virtualizing docutrack sqlio
Virtualizing DocuTrackSQLIO

Reference system

Purposed system

docutrack performance the cookie cutter way
DocuTrack PerformanceThe cookie cutter way
  • DocuTrack for a large number of customers is deployed:
  • Similar or exactly the same hardware
  • Similar or exactly the same software
  • Very similar usage
  • Resulting in the performance and characteristics extremely the same between installations
  • SQL performance
  • Services memory foot print and CPU usage
  • Document load times
  • When something goes wrong what is different about this site?
  • Are other installations have this same issue?
  • Is their hardware different ?
  • Is the shape of their data different?
  • Is this installation the only ones using the product like this?
docutrack performance most common environmental performance issues
DocuTrack PerformanceMost common environmental performance issues
  • SQL server is starved for memory
  • Most common Server 2003 standard with SQL 2005
  • Because of the 4 GB memory limitation 2 GB for OS 2 GB every thing else
  • Use SQLServer:Buffer manager / Page life expectance, MS recommends over 300 seconds.
  • Disk performance on SQL data drives
  • 15K SAS drives and H700 controller recommended
  • Many SATA drives don’t always equal a SAS drive
  • If using a SAN do you have bottlenecks in the pathways?
  • Use Physical Disks \ Disk sec/Read, MS recommends under 10 MS
  • Over use of VM ballooned memory
  • If the SQL server is running on a VM is the memory over subscribed?
  • See http://www.brentozar.com/archive/2012/11/how-to-set-sql-server-max-memory-for-vmware/
slide17

What is an acceptable amount of data loss? What is an acceptable duration for an outage?Are you practicing what is needed to prevent data loss?

  • Have you tested a restore from the backup system in the last 90 days?
  • Are you verifying that backups are finished before changing media?
  • Is backup technology outside of the scope of the people in your business?
  • Do you know if your RAID array in the server or SAN are not degraded?
  • Do you have UPS that is capable of shutting down the server in the event of a power loss?
  • Do you have a server that is out of warranty?
  • If you are using a Fax provider? What type of redundant Internet connection are you using?
  • If you have multiple Pharmacies geographically separated what is the SLA on the connection, what is the backup plan when the connection goes down?
what is an acceptable amount of data loss is online backup service a good fit for your business
What is an acceptable amount of data loss?Is online backup service a good fit for your business?

Online backup services

Source: http://www.pcmag.com/article2/0,2817,2288745,00.asp

what is an acceptable amount of data loss is online backup service a good fit for your business1
What is an acceptable amount of data loss?Is online backup service a good fit for your business?

Online backup services

  • Read the SLA of the backup service!
  • How long does a backup take? I have breaking news, your restore is going to be no faster than the backup duration!
  • Do you have sufficient bandwidth on your internet connection(s) to support Online backup services
  • Is it HIPAA compliant?

Source: http://www.computer-it-support-services.com/carbonite-backup.html

http://www.forbes.com/sites/tonybradley/2013/07/23/the-myth-of-online-backup/

docutrack migrations the basics
DocuTrack MigrationsThe basics

Database contains

Pointer to PDF file

DB

PDFs

Database contains

Pointer to product folders

Folders

SMTP

Host Service

Users

docutrack migrations
DocuTrack Migrations
  • Pre steps
    • Install DocuTrack on the target system
    • Stop the DocuTrack services on target except the Host service
    • Copy the PDF files from the source system to the target system, RoboCopy is most often used. Copying only documents that are newer or non existent.
    • Backup the database from the sources system and restore on the target system.
    • Adjust folder settings in the database to match target system
    • Validate functionality

Source: http://technet.microsoft.com/en-us/library/cc733145.aspx

docutrack migrations1
DocuTrack Migrations
  • 1 day before cutover
    • Backup the database from the sources system and restore on the target system, WITH NORECOVERY
  • At cut over
    • Stop all DocuTrack services both systems
    • Backup the database from the sources system and restore on the target system, using differential backup
    • Adjust folder settings in the database to match target system
    • Finish the Copy the PDF files from the source system to the target system.
    • Validate functionality
redundant failover solutions evaluation order most critical first
Redundant / Failover solutionsEvaluation order most critical first
  • Data protection
    • Disk redundancy RAID(1,5,10)
    • Hot spare
    • Current backups
  • Fax solutions
    • Some method to get faxes if there is a Telco failure
    • Some method to get faxes if there is a hardware failure
    • Higher risk for site that are geographically separated
  • Hardware protection
    • Keep warranty up to date, Integra ships the DocuTrack server with 24/7 4hour warranty.
    • Some method to get faxes if there is a hardware failure
    • Higher risk for site that have multiple VM servers running on one physical host.

Source: Text goes here

redundant failover solutions redundant fax servers stand by docutrack servers
Redundant / Failover solutionsRedundant Fax servers/Stand by DocuTrack servers

DocuTrack

DocuTrack

Double take

PDFs

PDFs

DB

DB

SQL mirroring

  • Constraint connect recommended
  • Software like double take recommended
  • Knowledge of SQL mirroring required
  • AD required
redundant failover solutions redundant fax servers full redundancy
Redundant / Failover solutionsRedundant Fax servers/Full redundancy

Load balancer

NAS

DocuTrack

DocuTrack

PDFs

SQL witness

SQL primary

SQL mirror

DB

DB

DB

ad