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Local Government, the New Normal, and Benchmarking. The View from Miami-Dade County. April 24, 2014 Ray A. Scher Assistant Director, Office of Management and Budget. 1. Managing for a Diverse Community. 2.5 million residents

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local government the new normal and benchmarking

Local Government, the New Normal,and Benchmarking

The View from Miami-Dade County

April 24, 2014

Ray A. Scher

Assistant Director, Office of Management and Budget

1

managing for a diverse community
Managing for a Diverse Community
  • 2.5 million residents
  • Diverse (61% Hispanic, 18% non-Hispanic White, 18% Black and 3% Other)
  • Approximately 50% Foreign Born

2

managing for a diverse government
Managing for a Diverse Government
  • Strong Mayor / 13 District County Commissioners
  • Two-Tier Form of Government
    • 55.5% residents live in cities (including Miami and Miami Beach)
    • 44.5% live in Unincorporated Area.
  • Many County Services: Many Disparate Customers

3

catalyst for change
Catalyst for Change…
  • Last few years - considerable transition:
  • Employee health insurance and retirement contributions + other pay cuts (~ 8% to 25%)
  • Downsizing of workforce
  • Additional pressure to save $s with little or no service impact
    • Managing with FACTUAL DATA(and using benchmarking!)

6

examples of miami dade county s use of comparative analysis a k a benchmarking
Examples of Miami-Dade County’s Use of Comparative Analysis (a.k.a. Benchmarking)
  • Example 1: Solid Waste Transfer
  • Example 2: Animal Services
  • Example 3: IT Procurement

7

example 1 solid waste transfer
Example 1: Solid Waste Transfer
  • Challenge: Lower the cost of transporting solid waste to disposal facilities in the County
  • Methodology: Lean Six Sigma / DMAIC (including comparative analysis with Palm Beach)

8

example 1 solid waste transfer continued
Example 1: Solid Waste Transfer (continued)
  • Solution: Lower Tare Weights of Trucks and On Board Truck Scales for Greater Consistency

9

example 1 solid waste transfer continued1
Example 1: Solid Waste Transfer (continued)
  • Results: Pilot Project showing savings of over $350k annually

10

example 2 animal services
Example 2: Animal Services
  • Challenge: Lower the overall cost
  • Methodology: Plan-Do-Check-Act (including comparative analysis with other jurisdictions)

11

example 2 animal services continued
Example 2: Animal Services (continued)
  • Solution: included Comparative Research (benchmarking survey):
    • 8 jurisdictions including 5 in Florida
    • Obtained information about successful practices in licensing, customer service and enforcement
    • Also visited Broward County’s Animal Care and Regulation Division for more detailed information about its animal licensing process

12

example 2 animal services continued1
Example 2: Animal Services (continued)
  • Results:
    • 5 of 8 jurisdictions outsource data entry of rabies certificate information submitted by veterinarians
    • Several jurisdictions don’t respond to all stray calls; only aggressive or contained animals
    • Evaluation of different work schedules; (3 of 8 jurisdictions use 4x10s)
    • Revised tag/rabies citations procedure: hybrid with grace period for compliance

13

example 3 it procurement
Example 3: IT Procurement
  • Challenge: Improve the process and lower the cost
  • Methodology: Plan-Do-Check-Act (including comparative analysis with other jurisdictions)

14

example 3 it procurement continued
Example 3: IT Procurement (continued)
  • Solution: included Comparative Research (benchmarking survey):
    • MDC plus 5 other large counties in Florida
    • Obtained information regarding general IT demographics and purchasing related practices

15

lessons learned
Lessons Learned
  • Comparative analysis is often a beginning or means to an end, and not the end (result) itself
  • When selecting benchmarking partners, consider factors/differences but best to be open minded: Large vs. Small Govt, City vs. County, Public vs. Private Sector, etc.
  • There are always doubters/naysayers that will not support comparative analysis
  • Comparative Analysis (Benchmarking) is an important and useful tool in the New Normal

17

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The End

  • (Questions and Answers?)