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Customer Value in Business Markets. 0. Customer Value. Benefits. Sacrifices. Core Benefits. Add-on Benefits. Acquisition Costs. Processing Costs. Usage Costs.

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customer value in business markets
Customer Value in Business Markets

0

Customer Value

Benefits

Sacrifices

Core Benefits

Add-on Benefits

Acquisition Costs

Processing Costs

Usage Costs

Source: Adapted with modifications from Ajay Menon, Christian Homburg and Nikolas Beutin, “Understanding Customer Value in Business-to-Business Relationships,” Journal of Business-to-Business Marketing 12, No. 2 (2005), pp. 1-33.