Public Service Management. Mike Durke. Nature of Management. Management = making things happen It is about doing, not theory. It is about changing behaviour, developing people and working with them, reaching objectives and achieving results (Mullins; p190)
learnt knowledge and application
born with intuition and personality
no-one knows what’s going on
unwritten laws of life, good at winning the gameNature of ManagementWatson TJ (1986) suggested management can be seen as an art or science and as magic or politics
Naylor J (2004) Management, 2nd edition. Financial Times Pitman Publishing; p7
Drummond (2000) Intro to Organisational Behaviour. OUP.
Mullins (2005; p196)
“To forecast and plan, to organise, to command, to co-ordinate and to control.”
14 of them:
7. Remuneration of personnel – keep employer and employee happy where possible.
8. Centralisation – always present. Question of proportion
9. Scalar chain – chair of superiors, line management system
10. Order – material order avoids loss (stock control, inventories), social order puts all staff in a specific place
11. Equity – fairness and equality at all levels
12. Stability of tenure of personnel – good support, efficient HRM
13. Initiative – source of strength for the organisation but must keep respect for authority and discipline
14. Esprit de corps – harmony and unity, morale, goodwill
10 ‘New’ PrinciplesMoorcroft R (2000) Managing in the 21st Century. The British Journal of Administrative Management. January/ February. P 10
Marked difference between 2 apparently matched employees – Why?
Competence not enough to ensure high performance – Motivation is needed.
(Zaleznik 1977 Managers and Leaders … Harvard Bus Rev)
Doherty & Horne (2002; p206) Managing Public Services. Routledge
7 Eras of Leadership