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Technical Development Steering Committee Briefing January 28, 2004. Tom Phelps Chair, TDSC Paul Schiller Vice Chair, TDSC Michael Memmel Metrics Project Lead Paul Janke Best Practices Project Lead Supply-Chain Council, Inc. 1150 Freeport Road Pittsburgh, Pennsylvania 15238 USA

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Technical Development Steering Committee Briefing January 28, 2004

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technical development steering committee briefing january 28 2004

Technical Development Steering Committee BriefingJanuary 28, 2004

Tom Phelps Chair, TDSC

Paul Schiller Vice Chair, TDSC

Michael Memmel Metrics Project Lead

Paul Janke Best Practices Project Lead

Supply-Chain Council, Inc.

1150 Freeport Road

Pittsburgh, Pennsylvania 15238 USA

  • TDSC overview
    • Charter
    • Major tenets
    • Conceptual overview
    • Team members
  • SCOR/TDSC timeline
  • Potential changes for SCOR v7.0
  • Current project activity
    • Metrics update – Michael Memmel, R.Reed & Associates
    • Best Practices update – Paul Janke, Unisys
    • Returns
  • Project team engagement model & benefits to project participation
  • Challenges and future plans
  • Feedback / Q&A

TDSC Briefing

tdsc charter
TDSC Charter
  • TDSC leads the SCC’s technical agenda
  • The TDSC has technical stewardship over the SCOR Model and the technical aspects of the membership experience
  • Primary responsibilities include:
    • initiating technical projects
    • providing feedback and approving project charters
    • overseeing the progress of technical projects
    • publishing the results of the projects as appropriate
    • making recommendations about SCOR Model changes to SCORboard
  • Chartered by SCC’s Board of Directors (SCORboard)

TDSC Briefing

major tenets of the tdsc wip
Major Tenets of the TDSC (wip)
  • Ensure that the SCOR Model applies broadly
    • Across industries
    • Across regions
  • Facilitate member companies implementing and applying the Model
    • Tool ease of use (SCOR Model, collaboration tools, etc.)
    • Provide forum for members to exchange supply chain info and best practices
    • Provide a vehicle for SCOR education and training
  • Involve member companies in the development and extension of the SCOR Model
    • Ensure practitioners lead technical projects
    • Participation in technical projects is a key SCC membership value proposition (project teams, SIGs)
  • Ensure transparency of technical activity by facilitating access and input into technical work in progress

TDSC Briefing

tdsc conceptual overview



Model Changes


Project Teams



Best Practices


SC Council Membership Community


TDSC Conceptual Overview

TDSC Briefing

tdsc members
TDSC Members

TDSC Briefing

scor release roadmap









SCOR Release Roadmap

Version 3.1

Restructuring of infrastructure / enable elements

Restructuring of metrics begun – definitions of performance attributes developed. Language to support services as well as tangible goods provided

Version 1.0

First version of the Model, Plan, Source, Make, Deliver, metrics, best practice, and technology

Version 3.0

Model modified to enhance infrastructure elements. Specific reference to software products removed. Inputs and outputs enhanced

Model Development Processes Restructured in 2002 to Project Team format

Version 5.0

Returns processes introduced

E-business practices updated

Metrics re-structuring continued

Version 2.0

Model modified to reconcile distinctions between discrete and process industries

Version 7.0 (planned)

Version 4.0

Restructuring of infrastructure enable elements completed.

Returns introduced. Input/output restructuring

Version 6.0

Retail D4, revamped MRO, Make e-biz best practices

TDSC Briefing

potential changes for scor v7 0
Potential Changes for SCOR v7.0
  • Metrics
    • Definition changes, explicit explanations of the relationship between metrics and the hierarchical relationship
    • Level 1 and 2 metrics will be impacted
  • Best Practices
    • Best practices definition
    • Template for “renovation” of SCOR Model
  • Returns
    • Inputs and outputs for MRO and minor changes to metrics and enable elements
    • Restructuring of Return Excess Product and Defective Product will be completed to match changes to MRO
    • Update of R1 (and potentially R3) to look like R2

TDSC Briefing


The typical flexibility matrix…





We are here




Feb 20



Winter Mtg

Jan 28-29




March 29-31


Dec 18


Jan 15


Feb 19

An unfortunate reality!

Dec 12

TDSC v 7.0 proposal complete

TDSC proposals for v 7.0 presented to SCORboard

TDSC must have v 7.0 proposal complete Feb. 19!!

SCOR v 7.0 released to public

SCOR v.7.0 Timeline (tbc)

Assumption – v 7.0 released at SCW NA March 29-31, 2004

TDSC Briefing

approved technical projects
Approved Technical Projects

SCOR Technical Development

Steering Committee


Best Practices

Lead - Michael Memmel (R. Reed)

Lead - Paul Janke (Unisys)


Lead - Lt Col Scott Koster (USMC)

MRO Returns

Lead - Joe Burak (Boeing)

TDSC Briefing

metrics project update michael memmel rreed metrics project lead
Metrics Project UpdateMichael Memmel – RReed, Metrics Project Lead

Project Charter

  • Analyze the SCOR Model metrics and propose a path for their improvements
  • Revise existing metrics to support SCOR Level 1 through 2 processes, ensure clarity of metrics definitions and roll-up/roll-down capability
  • Provide guidance to SCOR implementation teams in using SCOR metrics (how to apply)
  • Document the results of the project
  • Publish the results of the project and solicit feedback from SCC members

TDSC Briefing

metric project participants 1 of 2
Metric Project Participants (1 of 2)

Michael Memmel Chair RReed

Pat Murrin Co-Chair RReed


Monty Boyle Head PWC

Bill Settlage HP


Nathalie Collautt Head Adjoined

Gary Shell StreamlineSCM

Gary Cokins The SAS Institute

James Kelly SAP

Dan Swartwood Pragmatek


Michael Memmel Head PWC

Bill Petersen JDE/Peoplesoft

Greg Rippstein Peoplesoft

Paul Janke Unisys

TDSC Briefing

metric project participants 2 of 2
Metric Project Participants (2 of 2)


Luc Kremers Head Simtech

Charles Bienvenu SAP

Ted Paetkau Oracle

Toshiaki Saegusa JBC


Craig Thompson Head Progress Logistics

Rod Heisterberg ManTech

Sudipta Bhattacharya SAP

Mark Githens SAS

TDSC Briefing

metrics project scope
Metrics Project Scope
  • Develop a hierarchical metrics structure which maps the relationship between metrics (vertically and horizontally) as well as the relationship to the SCOR process
  • Provide clear and concise definitions of the metrics, including their formulation, which can be understood by practitioners and lay-people alike and to clarify differences in definition that may exist between industries and regions
  • Describe the relationship between business objectives and supply chain objectives and identify the metrics that support each
  • Identify sources of benchmarking information and providers, whether external or internal to the Council
  • Out of Scope -- metrics to support Level 3 processes

TDSC Briefing

potential metrics model changes
Potential Metrics Model Changes
  • Attribute definition changes
  • Realignment of existing metrics
  • Introduction of calculations for some metrics
  • Changing calculations of some metrics
  • Alignment of metrics
  • “Driving” vs. diagnostic metrics
  • Potential to place value on metrics

TDSC Briefing


Overall Status:

Project Name: Metrics


Key Issues:

Next Steps:


Metrics Project Update

  • Four of the five attributes presented to TDSC
  • Fifth (Assets) to be presented February 6th
  • No discussion with other groups (i.e. Retail)
  • Timely feedback both internally and with TDSC
  • Inconsistency of definitions
  • Extensive restructure of metrics
  • Alignment of metrics
  • Independent review by practitioner
  • Complete review
  • Final feedback from TDSC
  • Merge feedback
  • Propose next metrics project goals

TDSC Briefing

best practices project update
Best Practices Project Update
  • Project charter
    • To gather the incubators of, and the world’s foremost experts on, SC processes and the key practitioners of leading edge companies to discuss and agree upon best practices to be documented in subsequent versions of SCOR Model
  • Potential v7.0 changes
    • Best Practices definition
    • Template for renovation of SCOR Model

Paul Janke, Unisys

Best Practices Project Lead

TDSC Briefing

best practices team members
Best Practices Team Members
  • 34 members, 7 countries, 3 continents
  • More members needed!

TDSC Briefing

definition of a best practice
Definition of a Best Practice
  • A current, structured, proven, and repeatable method for making a positive impact on desired operational results.
      • Current - Must Not be emerging (bleeding edge) and must NOT be antiquated
      • Structured - Has clearly stated Goal, Scope, Process, and Procedure
      • Proven - Success has been demonstrated in a working environment.
      • Repeatable - The practice has been proven in multiple environments
      • Method - Used in a very broad sense to indicate: business process, practice, organizational strategy, enabling technology, business relationship, business model, as well as information or knowledge management.
      • Positive impact on desired operational results- The practice shows operational improvement related to the stated goal and could be linked to key metrics. The impact should show ether as gain (increase in speed, rev., quality) or reduction (resource utilizations, costs, loss, returns, etc.).

TDSC Briefing


Overall Status:

Project Name: Best Practices


Key Issues:

Next Steps:


Best Practices Project Update

  • Since beginning of 2004:
  • Realigned team to initiate BPs each week
        • Dialog on BPs on Tuesdays
        • Change Board activity on Thursdays
        • Have completed small number of fully documented Best Practices
  • Active involvement of membership
  • >Effort is time consuming
    • >Effort is cumbersome to many
    • Schedule may move out without additional effort
  • Huge impact to SCM – worth the effort!
  • Defined Best Practice
  • Formed P,S,M,D, and Return Teams with active leadership
  • Identified many SMEs in SCM disciplines
  • Developed marketing plan with letter and website
  • Implemented state-of the –art collaboration tools – Groove!
  • Continue completing Best Practices each week
  • Expand so that each sub-team is doing same
  • Design Best Practices Handbook to be published by SCC
  • Bring on new members
  • Use ProVision tools to accelerate activity

TDSC Briefing


Overall Status:

Project Name: Returns


Key Issues:

Next Steps:


Returns Project Update

  • R1 Validation in Progress
  • R2 Review / Validation is complete
  • R3 Review / Validation expected to be completed prior to next Model release
  • None at this time
  • R2 validation
  • R1 proposal has been made
  • TDSC discussing release timeline

TDSC Briefing


Governance Model (proposal)

Develop this into a robust process:


Idea Initiation


Charter Development

TDSC – Charter Approval


Member selection/TDSC Liaison

Expected Deliverables

Project plan

TDSC – Plan Approval


Key concepts

Model impacts

Management of change

TDSC – Conceptual Approval


Detailed design

Practitioner challenged

SCOR formatted

TDSC – Model Approval


Model changes

Rollout plan

Version control

SCORboard Approval

  • Stages can be combined if low complexity, such as Approach and Fundamentals
  • Approval can be at meeting, or virtual
  • CTO and TDSC Liaison to facilitate each stage, helping teams prepare appropriately

TDSC Briefing

project team member benefits
Project Team Member Benefits*
  • Global network of supply chain experts
  • Learning and growth in supply chain topics
  • Exposure to leading and emerging SC best practices
  • Growing your company’s intellectual capital
  • Public acknowledgment within published whitepapers, presentations, and SCOR
  • Unique opportunity to be part of a significant achievement
  • Use of state-of-the-art, web-based, collaborative tools (i.e. Groove)
  • A lot of fun!

*From Best Practices Team brainstorming session

TDSC Briefing

potential volunteer incentives
Potential Volunteer Incentives
  • Reference participants in any news releases issued announcing revisions
  • List participants in the SCC newsletter on an annual basis
  • List participants on the SCC website
  • Recognize the project team at Supply-Chain World events by including recognition materials in packets given to attendees and during opening/welcome (this can be done at the Chapter level)
  • Provide volunteers with comp attendance at one Supply-Chain World event for each year they are involved
  • Provide volunteers with comp attendance at SCOR Workshop for each year they are involved
  • Provide Certificate of Recognition
  • Send letter to volunteers’ supervisor, if known, and express thanks to the company for providing this support
  • Provide a small gift in appreciation

TDSC Briefing

  • Recruiting project participants
    • Haven’t found right enticements yet
    • Limits our capacity
  • Maintaining effective communications with project teams
  • Closing on proposed Model changes, additions
    • Many are controversial -- this is good, push the envelope!
    • Diversity amongst TDSC and project team participants results in a dozen or more different industry/company/individual perspectives – this is also good, but it’s a challenge!
    • Time allotted to these discussions is often insufficient – this is bad, but it’s an unfortunate reality
    • Standard required for Model change is relatively high – and it needs to be, the Model is the center of the SCC
  • Scope of current project work is broad/pervasive

TDSC Briefing

potential future tdsc plans
Potential Future TDSC Plans

From Minneapolis TDSC brainstorming session -- You said…

  • SCOR ease of use
  • Globalization of TDSC and project work
  • Idea submittal process
  • Implementation methodology
  • Peer challenge
  • SCOR Model extension

TDSC Briefing

feedback q a
Feedback / Q&A

TDSC Briefing

backup material
Backup Material…

TDSC Briefing

key accomplishments
Key Accomplishments
  • Release of SCOR v6.0 in May ’03 – changes included:
    • Retail
      • Model expanded to include a D4 process – the processes associated with the delivery of products to a consumer from a “retail” store
      • Changes include: a D4 process set, changes to Plan, associated metrics and best practices, and changes to the glossary
    • MRO Returns
      • Returns processes associated with MRO were restructured to eliminate inconsistencies in graphics and process description in Version 5.0
      • Accommodate Refund / Exchange processes identified in the Retail Project
      • New process descriptions and graphics are included
    • Make
      • E-business best practices

TDSC Briefing

tdsc over time

v6.0 Release

PHASE I -- Getting Established

PHASE II -- Getting Challenged

PHASE III -- Getting Our Act Together

PHASE IV – “Steady-State”

  • Members elected
  • TDSC formed
  • Chair/V-Chair Elected
  • First round of charters approved
  • First round of project reviews
  • Project feedback
  • TDSC Policies and Procedures
  • Structured project reviews
  • Tighter TDSC/project team linkages


OCT ‘02



AUG ‘03

TDSC Over Time

TDSC Briefing

future plans
Future Plans
  • Identification of future areas of interest/project work
  • Agreement on SCOR v7.0 changes
  • TDSC “Customer” survey – how are we doing and what can we do better?
  • ’04 TDSC elections
  • “Globalization” of TDSC and project work – regional chapters provide TDSC member?

TDSC Briefing