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Effective Supervision in a Coordinated Service Environment. Deborah Yip, MSW Director The Resource Center for Family-Focused Practice. Collaboration Assessment. Complete the Collaboration Assessment at the beginning of your packet Identify the two most important items

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effective supervision in a coordinated service environment

Effective Supervision in a Coordinated Service Environment

Deborah Yip, MSW


The Resource Center for Family-Focused Practice

collaboration assessment
Collaboration Assessment
  • Complete the Collaboration Assessment at the beginning of your packet
  • Identify the two most important items
  • Turn to the person next to you: share and compare
goal of supervision
Goal of Supervision
  • Maximize comprehensive, concurrent services to families
  • Model collaboration and integration
  • Provide consistent philosophical, policy, and procedure guidance
  • Mediate any conflict to resolve current issue and reduce future occurrences
supervisory styles
Supervisory Styles
  • Consolidated supervision
  • Matrix management
  • Collaborative supervision
  • Multi-disciplinary supervision
  • Single discipline supervision
tools of the integrated services supervisor
Tools of the Integrated Services Supervisor
  • Accountability
  • Responsibility
  • Controls
  • Credits
  • Clear directions, criteria to be met
  • Put objectives in writing
  • Everyone understands
  • Set milestone
  • Resources
  • Level of responsibility
  • Evaluate and measure outcomes
  • Have control to carry out responsibility
  • Ask for input
  • Delegate responsibility
  • Create written work plan
  • Set checkpoints and monitor progress
  • Provide safety valve
  • Checkpoints monitor progress
  • Use milestones as opportunity to fine tune
  • Implement the next step
  • Recognize the contributions of all
  • Enrich jobs by identifying the importance of the job
  • Give credit where due
  • Look for rewards
  • celebrate
conflict in integrated services
Conflict in Integrated Services
  • What are the most common sources of conflict in integrated services settings?
transforming conflict
Transforming Conflict
  • Conflict facts
  • Common causes of conflict
  • Conflict to contrast
  • Oppositional cycle of conflict
  • Integrative cycle of contrast
  • Communicating
conflict facts fact or fiction
Conflict Facts: Fact or Fiction
  • People in situations of conflict know the reason for the conflict.
  • Conflict is the result of actions or content of a situation.
  • People are not malicious toward others.
  • People do not have a strong desire to “be right.”
conflict fact or fiction
Conflict: Fact or Fiction
  • During conflict, people focus on dialog and fail to capture nonverbal communication.
  • By the time people deal with conflict, information is often lost in half-truths, misperceptions, and partial memories.
  • Conflict is like chess – a series of moves, jumps and counter-moves.
common causes of conflict
Common Causes of Conflict
  • What are your thoughts?
  • Communication
  • Differences in objective
  • Differences in how to accomplish the objective
  • Personality characteristic variances
  • Disengage
  • Empathize
  • Inquire
  • Disclose
  • Depersonalize
change and work overload
Change and Work Overload
  • Re-define thinking and attitudes about change
  • Recognize that we live in permanent change
  • We only have partial control at any moment
  • Change impacts everyone on emotional level
common dynamics
Common Dynamics
  • Uncomfortable with unknown
  • Focus is on what we give up
  • Feelings of isolation
  • Eventually, everyone feels overloaded and burned out
  • Ambiguity elicits fear
  • Feelings of lack of resources
  • Without pressure, revert to prior known behavior
  • Fail to recognize transferable
  • Fright or flight
  • May fail to participate
supervisory support in times of change
Supervisory Support in Times of Change
  • Create a sense of control
  • Prompt disclosure of inner feelings
  • Live fully present in the moment
  • Self-awareness and intervention
thinking modes
Thinking Modes


Reflective - Flow


Reflective and creative

Being in the “zone”

Insightful, inspired, wise, intuitive

No effort thinking

Slow down to the present

Opens the mind

Feel calm, curious, positive

  • In your head – mental
  • Uses memory, analyzes, stores, compares
  • Makes plans for future based on past
  • Computes and calculates
  • Linear and detail oriented
  • Task related and effort
  • Obsess and churn over and over
when is the right time
When is the right time?


Reflective – flow

This is the mode best used when the variables are NOT known. You don’t have a clue what to do next.

  • This is the mode taught in schools and best used when all variables are known
when analyzing isn t working
When Analyzing Isn’t Working
  • Keep your focus and healthy mental perspective
  • Talk less and listen more
  • Do one thing at a time and at a calm pace
  • Clear, direct focus
  • Control negative thoughts
  • Stop the struggling!
want training
Want Training?
  • Contact us:
    • The Resource Center for Family-Focused Practice
      • dyip@unexmail.ucdavis.edu
      • Call (530)757-8643
      • It’s FREE! Designed and facilitated by experienced subject experts from CalWorks and child welfare.