Welfare competence in a service environment
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Welfare Competence in a Service Environment . 15 credits compulsory study unit. Marjo Pääskyvuori. Goal of the study unit.

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Welfare competence in a service environment

Welfare Competence in a Service Environment 

15 credits compulsory study unit

Marjo Pääskyvuori

Goal of the study unit
Goal of the study unit

  • promote innovation with their work • analyse trends and examine the development of the field using various futures study methods • use research and development methods in planning and implementing projects

Laurea University of Applied Sciences

Contents of the study unit
Contents of the study unit

  • The operating environment ofthe sector • Producing services that promote welfare • Economic actions in a service environment • The research and development process • Future prospects of the sector and methods of futures studies • Sample portfolio

Laurea University of Applied Sciences

Include of the study unit in the facility service environment
Include of the study unit; In the facility service environment

  • • Procuring and selling services • Real estate and user services • Principles of sustainable development

Laurea University of Applied Sciences

Contents of the study unit1
Contents environment of the study unit

  • In the consumer service environment (Leppävaara)

  • Consumer policy and consumers’ legal rights • Managing consumption and finances • Consumer and family welfare

  • In the catering service environment (Järvenpää) • Eating habits, trends, cultures • Food as a service product • Nutritional and hygienic quality • Occupational health and safety • Information technology in catering service processes

Laurea University of Applied Sciences

Description of the study unit
Description of the study unit environment

  • The framework for competence development consists of organisations focused on service provision and procurement, and Finnish and international associations or bodies operating in the sector. The ability to produce healthy, safe and profitable services to promote the well-being of customers and work communities forms the basis of competence in the field.

Laurea University of Applied Sciences

a half- year/ environment

15 cr study unit



3. Deepening of concept analysis by

limiting aspects to identify and describe processes

4. Students choose a project which will

deepen their knowledge. They define

the knowledge base of the project

and their own learning outcomes


2.Implementation of study units general concepts


Assesment of the first and second phase


5.Starting a project, strengthening

of students individual knowledge

base, workshop on information

retrieval, company visits

Reflection on the project objectives

1.Concept analysis;

what is concept analysis? Students create their own view

- joint handling

Reflection on the common output

Reflection on the project; teacher and student counseling discussion (3-6); peer presentations


LbD –


of study unit

6. Making an individual

knowledge base and

presentaion to the

whole group

11. Ending the project; arry out reporting and further work proposedcreatures

Self-assessment of individual work

of project results and know-how

Assessment of results and know-how in small teams


Assessment of the exam in small groups

7. The student creates questions

from his/her own topic and

the teacher selects the best

suited for the exam

- > individual exam

10.Presentation; Carry out the results to project partner

9.Presentation of project plan; project working; planning of services; and making a dimensioning calculation and working instructions, writing a conclusion in small teams


8.Making a project plan; teamwork