Results Based Accountability Basics An Introduction to RBA

1. Results Based Accountability BasicsAn Introduction to RBA Standard Training Slides Sponsored by the Ministry of Social Development

2. Results Based Accountability The Fiscal Policy Studies Institute Santa Fe, New Mexico Websites raguide.orgresultsaccountability.com Book - DVD Orderssheapita.co.nz amazon.comresultsleadership.org

3. How could RBA add value to you?

4. Key RBA concepts • 2key types of accountability and language discipline: • Population accountability - results / outcomes and indicators • Performance accountability - performance measures • 3types of performance measures: • How much did we do? • How well did we do it? • Is anyone better off? • 7questions from ends to means: • baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities.

5. Results Based Accountabilityis made up of two parts: Population Accountabilityabout the wellbeing ofWHOLE POPULATIONS For Communities – Cities – Districts – Countries E.g. All Rangatahi/Youth in Te Tai Tokerau, All Migrants in Nelson Performance Accountabilityabout the wellbeing ofCLIENT GROUPS/CUSTOMERS For Teams - Providers – Programmes - Agencies – Service Systems E.g. Clients of Services, Collectives, Ministries or the Health System

6. RESULT / OUTCOME A condition of wellbeing for children, adults, families or communities All Tamariki in Hamilton are Born Healthy,Safe Roads, Nurturing Whānau/Families, A Prosperous Economy INDICATOR / BENCHMARK A measure which helps quantify the achievement of a result. Rate of low-birth weight babies,Rate of road crashes, Rate of child abuse and neglect, Unemployment rate PERFORMANCE MEASURE A measure of whether a programme, agency or service system is working. Three types How much did we do? How well did we do it? Is anyone better off? = Client Results / Outcomes Definitions Population Performance

7. Client result = Ends Service delivery = Means From Ends to Means From Talk to Action RESULT / OUTCOME ENDS Population INDICATOR / BENCHMARK PERFORMANCEMEASURE MEANS Performance

8. Population Accountability For whole populations in a geographic area Mark Friedman (author)www.resultsaccountability.comwww.raguide.org

9. The 7Population Accountability Questions • What are the quality of life conditions we want for the children, adults and families who live in our community? (Population & Results) • What would these conditions look like if we could see them? (Experience) • How can we measure these conditions? (Population Indicators) • How are we doing on the most important of these measures? (Baseline Data and Story) • Who are the partners that have a role to play in doing better? (Partners) • What works to do better including no- cost and low-cost ideas? (What Works) • What do we propose to do? (Action Plan)

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11. Christchurch City Community Outcomes • A safe city • A city of inclusive and diverse communities • A city of people who value and protect the natural environment • A well governed city • A prosperous city • A healthy city • A city of recreation, fun and creativity • A city of lifelong learning • A city that is attractive and well designed

12. Performance Accountability For clients of programmes, agencies, teams and service systems Mark Friedman (author)www.resultsaccountability.comwww.raguide.org

13. The 7Performance Accountability Questions • Who are our clients? (Client Group/Customers) • How can we measure if our clients are better off? (Client/Customer Result / Outcome) • How can we measure if we are delivering services well? (Quality Measures) • How are we doing on the most important of these measures? (Baseline Data and Story) • Who are the partners that have a role to play in doing better? (Partners) 6. What works to do better including no-cost and low cost ideas? (Common sense ideas & research where available) • What do we propose to do? (Action Plan)

14. Performance AccountabilityGetting from talk to action Client Group/Customers

15. Quantity Quality How welldid we do it? How much did we do? Effect Effort Is anyone better off? # % Performance Measures

16. # of clients who move off a working age benefit and into employment (at 6 months and at 12 months) Social Services Example Quantity Quality How well did we do it? How much did we do? % clients who complete the job training / mentoring programme # of young people (clients) receiving job training / mentoring services Effect Effort Is anyone better off? % of clients who move off a working age benefit and into employment (at 6 months and at 12 months)

17. % Common measures e.g. client staff ratio, workload ratio, staffturnover rate, staff morale, % staff fully trained, % clients seen in their own language,worker safety, unit cost % Activity-specific measures e.g. % timely, % clients completing activity, % correct and complete, % meeting standard % Skills / Knowledge (e.g. parenting skills) # % Attitude / Opinion (e.g. toward drugs) # Point in Time vs. Point to Point Improvement % Behavior (e.g. School attendance) # % Circumstance (e.g. working, in stable housing) # Separating the Wheat from the ChaffTypes of performance measures found in each quadrant How well did we do it? How much did we do? # Clients/customers served # Activities (by type of activity) Is anyone better off?

18. How Population & PerformanceAccountabilities Fit Together

19. POPULATION ACCOUNTABILITY Result: Healthy Safe Young PeopleYouth crime rates PERFORMANCE ACCOUNTABILITY THE LINKAGE Between POPULATION and PERFORMANCE POPULATION RESULT Contributionrelationship Mentoring Programme for Young Offenders Alignmentof measures % meeting weekly with mentor # young people on programme Appropriateresponsibility % reoffending # reoffending CLIENT RESULTS/OUTCOMES

20. Different kinds of progress 1. Data a. Population indicators: Reporting on curves turned: % increase or decrease of the graphed data (e.g. the baseline). b. Performance measures: Client group progress and improved service delivery: How much did we do? How well did we do it? Is anyone better off? E.g. Skills/Knowledge, Attitude/Opinion, Behaviour Change, Circumstance Change 2. AccomplishmentsOther positive activities accomplished, not included above. 3. StoriesReal stories that sit behind the statistics that show how individuals are better off e.g. case studies, vignettes, social media clips.

21. Key RBA concepts • 2key types of accountability and language discipline: • Population accountability - results / outcomes and indicators • Performance accountability - performance measures • 3types of performance measures: • How much did we do? • How well did we do it? • Is anyone better off? • 7questions from ends to means: • baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities.

22. IN CLOSING

24. WEBSITES: www.raguide.orgwww.resultsaccountability.com BOOK /DVD ORDERS: www.sheapita.co.nz www.trafford.com www.amazon.com Kia ora / thank you!