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QuestionPoint User Group Meeting November 2011

QuestionPoint User Group Meeting November 2011. Susan McGlamery QuestionPoint Senior Product Manager mcglames@oclc.org. Agenda. QuestionPoint developments Recent enhancements: 2010-2011 What’s next Review of wishlist Questions, comments, discussion. QuestionPoint Community.

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QuestionPoint User Group Meeting November 2011

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  1. QuestionPointUser Group MeetingNovember 2011 Susan McGlamery QuestionPoint Senior Product Manager mcglames@oclc.org

  2. Agenda • QuestionPoint developments • Recent enhancements: 2010-2011 • What’s next • Review of wishlist • Questions, comments, discussion

  3. QuestionPoint Community • 33 Countries, most recently: Costa Rica, Colombia, Ireland • Approx 2,000 libraries • Just over 25,000 records in GKB, in 11 languages • Over 7 million transactions in QP See the QP monthly report in the blog!

  4. Many channels, one reference service…

  5. SMS texting Users can text a librarian from their phone; the text will appear in the library’s QuestionPoint account Requires subscription to both QP and Upside Wireless (separate subscription)

  6. Upside Wireless (UW) workflow • User texts a question to library • Text goes via phone carrier to UW • UW sends the text to QP • Text appears in QP’s Ask module within seconds.

  7. Librarian workflow • Librarians access texts in Ask, respond in Ask • Text Answer screen contains a character counter, & “Tiny URL” resolver • Send Answer transmits to UW, which sends response via text to user

  8. Upside Wireless information • $35 (Canadian dollars) per month, for 400 texts per month (includes all messages IN and OUT)  • No set up fee • Upside Wireless contact: BrankoZurkovic • Tel: 16046877433 (this is British Columbia) • www.upsidewireless.com • bzurkovic@upsidewireless.com

  9. The user experience: mobile Qwidget The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget

  10. Updated Facebook instructions: see the QP wiki, promote your service: Qwidget Tips

  11. Full Transaction SearchingMay 2011

  12. Advanced Search page • Indexes increase precision – descriptive codes, form fields, patron info, etc. • Transactions owned by us, by others, by the BME, etc. • Type: Chat only, Qwidget only, e-mail only, SMS texting only • Within last 2 days, 7 days, 30 days, 60 days

  13. Searching Service History

  14. Other recent enhancements/fixes • Chat: • Custom wait messages for chat queues and Qwidgets • Queue closing: close your queue while finishing up the last chat

  15. Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds

  16. New fields in Policy Page • eBooks – after Databases • Map* • Wifi Access?* • Parent institution: new in Nov 2011 • URL resolver: new in Nov 2011 • *Linkable to the WorldCat Registry

  17. Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow

  18. Link vs CopyExample: Telephone field

  19. New map field

  20. QP plans for 2012 • Improvements to Forms: • Optimized for mobile devices • Syndication • Forms Manager enhancements • Form Field reports improvements • Integration with other OCLC products/services: use of OCLC Registry data • Additional texting options: Upside Wireless • Ability to receive and process e-mail attachments: pilot • Ability to forward e-mail into QuestionPoint: pilot • OTHER IDEAS, COMMENTS?

  21. Further information • www.oclc.org/questionpoint • www.questionpoint.org • Blog: http://questionpoint.blogs.com • Wiki: http://wiki.questionpoint.org/ http://wiki.questionpoint.org/w/page/13839422/247-Policies http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices

  22. Questions, comments, suggestions? • Susan McGlamery • mcglames@oclc.org

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