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Process Flexibility, Configuration, and Mining

Process Flexibility, Configuration, and Mining. John Hoogland. Wil van der Aalst. #EuropeanBPMRoundTable. Collaboration TU/e & Pallas Athena / Perceptive Software. Collaboration TU/e & Pallas Athena / Perceptive Software. Collaboration TU/e & Pallas Athena / Perceptive Software.

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Process Flexibility, Configuration, and Mining

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  1. Process Flexibility, Configuration, and Mining John Hoogland Wil van der Aalst #EuropeanBPMRoundTable

  2. Collaboration TU/e & Pallas Athena / Perceptive Software

  3. Collaboration TU/e & Pallas Athena / Perceptive Software

  4. Collaboration TU/e & Pallas Athena / Perceptive Software

  5. Collaboration TU/e & Pallas Athena / Perceptive Software

  6. Collaboration TU/e & Pallas Athena / Perceptive Software

  7. Collaboration TU/e & Pallas Athena / Perceptive Software

  8. Three sides of the same BPM coin prof.dr.ir. Wil van der Aalst vdaalst.org

  9. BPM Challenges are Related

  10. Process Flexibility

  11. Taxonomy of Flexibility Helen Schonenberg, Ronny Mans, Nick Russell, Nataliya Mulyar, Wil M. P. van der Aalst: Process Flexibility: A Survey of Contemporary Approaches. Lecture Notes in Business Information Processing, 2008, Volume 10, Part 1, 16-30, DOI: 10.1007/978-3-540-68644-6_2

  12. Flexibility by Definition

  13. Flexibility by Deviation

  14. Flexibility by Underspecification

  15. Flexibility by Change ADEPT2

  16. Procedural Versus Declarative Declarative = anything is possible unless it is explicitly forbidden Procedural = everything is impossible unless it is triggered explicitly

  17. Procedural Versus Declarative Declarative = anything is possible unless it is explicitly forbidden Procedural = everything is impossible unless it is triggered explicitly

  18. Process Configuration

  19. Variants of the same process

  20. Configurable process models • Reference models revisited, but now better (correct, executable, etc.). • Examples: • 430 Dutch municipalities need to execute the same collection of processes, but value their "couleur locale" • Hertz has 8,650 rental locations in about 150 countries worldwide all executing essentially the same set of processes (but with local differences) • All 94 U.S. District Courts in the United States share the same set of workflows • Process sharing will increase (cf. cloud computing, SaaS, etc.) • "Content" is often missing in BPM approaches!

  21. Process Mining

  22. Moore's Law D=2.03 D=1.56 D=1.92 with inflation approx. D=1.75

  23. A simple calculation • Starting point 2010: • Harddisk 1 Terabyte = 1012 bytes • Digital Universe 1.2 Zettabyte = 1.2*1021 bytes (estimate in IDC’s annual report, “The Digital Universe Decade – Are You Ready?” May 2010) • Disk needs to grow 230.16 = 1.2* 109 = 1.2*1021/ 1012 times its current size. • Assuming D=1.56 this takes 30.16*1.56 = 47.05 years. • Hence, in 2060 your laptop can contain all of today's digital universe (internet, computer files, transaction logs, movies, photos, music, books, databases, etc.)!

  24. Evidence-Based Business Process Management

  25. Process Discovery

  26. Conformance Checking desire line expected or normative path

  27. BPM Challenges are Related

  28. Process and Case Dimensions group acbe abce ade acbe abce acbe abce ade ade time location

  29. Example: Hertz has 8,650 rental locations and different types of customers gold silver normal March February Amsterdam January Paris Eindhoven

  30. Example: All municipalities need to handle building permits >100k >50k & 100k 50k Q3 Q2 Eersel Q1 Bladel Reusel

  31. Example: Suncorp has different brands and different types of insurance after flooding during flooding before flooding

  32. Example Questions group time location How to detect changes over time (concept drift)? How to compare process variants in different organizations (cross-organizational mining)?

  33. Concept drift (work of JC Bose)

  34. Cross-organizational mining (work of Joos Buijs and Dennis Schunselaar) • CoSeLog project, cf. http://www.win.tue.nl/coselog/ • 10 muncipalities: Coevorden, Emmen, Hellendoorn,Gemert-Bakel, Zwolle, Bergeijk, Bladel, Eersel, Reusel-De Mierden, and Oirschot. • 8 processes: Gemeentelijke Basisadministratie Persoonsgegevens (GBA 3x), Melding Openbare Ruimte (MOR), Wet Algemene Bepalingen Omgevingsrecht (WABO 2x), Wet Maatschappelijke Ondersteuning (WMO), and Waardering Onroerende Zaken (WOZ). • Ingredients: • event logs • models • conformance checking • key performance indicators • Questions: • How similar? • Why better?

  35. sneak preview Perceptive BPM Research Center @ TU/e 2012

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