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click N settle

Richard Belczynski Vice President Building Trust In The Online Environment: Business to Consumer Dispute Resolution The Hague December 11-12, 2000. click N settle.com. Our Company. Founded as National Arbitration & Mediation Full Service ADR Provider Commercial, International, Insurance

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click N settle

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  1. Richard BelczynskiVice PresidentBuilding Trust In The Online Environment:Business to Consumer Dispute ResolutionThe HagueDecember 11-12, 2000 clickNsettle.com

  2. Our Company • Founded as National Arbitration & Mediation • Full Service ADR Provider • Commercial, International, Insurance • Name Change to clickNsettle.com in June 2000 • Only Publicly Traded ADR Firm • Listed on Nasdaq: CLIK • 16% Owned by ISO • 5% Owned by American Lawyer Media clickNsettle.com

  3. Changes in Dispute Resolution • Online Negotiation of Settlements • Online Access to ADR Data • Hearing schedules, case results, hearing officer rosters • Program reporting and analysis tools clickNsettle.com

  4. Online Negotiation • Fast, Efficient and Effective • Eliminates “Roadblocks” to Settlement • Voicemail • Missed or Unreturned Calls • “Posturing” • Good First Step for 2 Party Cases clickNsettle.com

  5. This is the clickNsettle.com Home Page

  6. ON-LINE NEGOTIATING SUBMITTING A CASE

  7. Select Submit a Case

  8. Select On-Line Negotiating

  9. Fill out form

  10. Select Injury Details

  11. Enter initial offer

  12. Enter optional maximum settlement amount.

  13. Once the case is submitted, clickNsettle.com contacts the other party. The other party may then begin negotiating. Each party may submit an unlimited number of new offers or demand for up to 60 days. Each new offer must increase a minimum of 5%. Each new demand must decrease by a minimum of 5%. Either party may terminate negotiations at any time. If the last demand is within 30% if the last offer, the case settles for the midpoint of the offer and demand. If the last demand is less than the last offer, the case settles for the demand.

  14. NEW DEMAND Click on Negotiate to list active cases, color-coded to indicate priority level. Click on 2nd case.

  15. Clicking on case brings up negotiating screen.

  16. Typical Negotiating scenario, enter a new offer of $22,000

  17. Last demand was $25,000, new offer of $22,000 settles case for $23,500!

  18. ON-LINE NEGOTIATING REPORTING TOOLS

  19. Clicking on the Reports Icon brings up the Reports Page. Click on the Summary Reports for On-Line Negotiations.

  20. Here are the On-Line results for the eight sample Insurance Claims offices. Click on the first office, which has 188 cases.

  21. The On-Line results are displayed for that particular Claims Office, sub-totaled by Case Type by default. Click on Automobile.

  22. You will see the specific cases for that office. Click on the sixth case.

  23. The specific data is shown for that case. Click on the View History Icon.

  24. On this screen you will view the specific negotiating history for that case.

  25. Average High Low Claims SETTLEMENT ANALYSIS Herniated Disk – Lumbar - NY Users may look up the average, high and low settlement for particular injuries in a particular venues, and may drill down for details on those cases

  26. SETTLEMENT ANALYSIS Dutchess Drill down for a particular venues, and may drill down for details on each case

  27. ELENI KARAGIANNIS VS. OFFIC SERVICE INC 10-29-2000 15:20 PM 45358792 $45,000 $43,000

  28. ON-LINE SUMMARY Opportunity to settle case with minimal cost No loss of leverage; other party does not know your offer or demand Automatic submission for arbitration or mediation if no settlement Minimal time and effort

  29. IN-PERSON HEARINGS SUBMITTING A CASE

  30. After selecting Submit a Case, click on Arbitration.

  31. Fill out the form.

  32. Select preferred Hearing Officers from any state.

  33. Continue filling out Hearing Date, Time and Location Preferences as well as preferred high/lows. Click on the Continue Icon.

  34. Once the case is submitted, clickNsettle.com contacts all parties on the case. Once agreement has been reached between the parties with regard to the date, time and location of the hearing, as well as the Hearing Officer who will hear the case, the case is scheduled. The decision is provided to all parties once the Hearing Officer has submitted it to clickNsettle.com.

  35. IN-PERSON HEARINGS REPORTS

  36. A56745 CLAIM # A. Madison vs. T. Jones CASE CAPTION Arb TYPE 10/03/00 DATE H. Lipp JHO NAM – Great Neck LOCATION A56833 G. Grant vs. Superstores, Inc. Arb. 10/08/00 H. Lipp NAM – Great Neck A53725 M. Nobel vs. R Tesh Med. 10/12/00 J. Kunzeman Our Office A63290 J. Fernandez vs. Oakfield St. Med. 10/15/00 J. Lockman New York City CASES SCHEDULED A64286 K. Smith vs. HomeGrocer Arb. 10/16/00 L. Beerman NAM – Great Neck A56482 B. Summers vs. Book Place Med. 10/16/00 A. Mercorella NAM – Great Neck A62345 L. Maxor vs. A Smith Arb. 10/30/00 S. Harwood New York City Users may view Upcoming Hearings

  37. A56745 CLAIM # A. Madison vs. T. Jones CASE CAPTION Arb TYPE 10/03/00 DATE H. Lipp JHO Award $5,000 RESULT A56833 G. Grant vs. Superstores, Inc. Arb. 10/08/00 H. Lipp Award $35,000 A53725 M. Nobel vs. R Tesh Med. 10/12/00 J. Kunzeman Settled $21,000 A63290 J. Fernandez vs. Oakfield St. Med. 10/15/00 J. Lockman Settled $56,000 CASES HEARD A64286 Marinello Vs. Bergos Med. 11/12/98 C. Kuffner Settled $12,500 A56482 B. Summers vs. Book Place Med. 10/16/00 A. Mercorella Settled $28,000 A62345 L. Maxor vs. A Smith Arb. 10/30/00 S. Harwood Award $9,500 Users may also view cases heard, with drill down features which displays the details of the case. Click on the 5th case on the list.

  38. View Decision Smith, John The specifics are shown on that case. Click on the View Decision Icon

  39. You may view the actual decision paperwork as prepared by the hearing officer!

  40. MEDIATION ANALYSIS TOOLS Multi-Tiered Reports allows for reporting of cases by adjuster, group manager, account manager, or home or branch office manager.

  41. Here you see the number of cases per office, and the number and percent that settled as well as the average settlement amount. Click on the third office.

  42. Here you have the same statistics for that office, sub-totaled by Hearing Officer by default. Click on Charles Kuffner in the middle of the list.

  43. You have the cases that that Hearing Officer has presided over. Click on the second case in the list.

  44. Smith, John The specifics are shown on that case.

  45. You may also view these statistics, but sub-totaled by User.

  46. Or sub-totaled by Counsel.

  47. ARBITRATION ANALYSIS TOOLS

  48. Here you see the number of arbitrations, the average high and low parameters and awards on those cases, and the average percent of money between the high and low that was awarded on those cases. Click on the first office in the list.

  49. The same statistics for that particular office, sub-totaled by Hearing Officer by default are shown. Very valuable data! Click on the AVG PCT Column Header.

  50. The same statistics are shown, but ordered by the average percent of money between the high and low parameters that each Hearing Officer has awarded.

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