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Communication Strategy

Communication Strategy. Issue. Inconsistent communication across Payroll Services as a whole and within individual business units. There is no standard practices, or correspondence across Business Units for meetings and the dissemination of information. Background.

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Communication Strategy

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  1. Communication Strategy

  2. Issue • Inconsistent communication across Payroll Services as a whole and within individual business units. • There is no standard practices, or correspondence across Business Units for meetings and the dissemination of information.

  3. Background • Payroll Services performs functions for all government agencies from 3 locations. • There are no formal lines of communication currently established within the teams, across levels and regions. • Despite internal procedures and processes, interpretation and knowledge sharing is lacking in all facets.

  4. Options • Monthly meetings for management groups – Payroll Mangers / Assistant Payroll Managers • Informal newsletter detailing achievements and up and coming events. • APM rotations-short term within the work unit and long term between regions. • APM’s to attend other team meetings

  5. Recommendation • Management support on the implementation of monthly meetings between APM’s. • Rotate between regions commencing 26 August 2008. • Action items requiring approval are tabled at the Payroll Managers meetings for discussion and decision. • Items requiring action and progress to be posted on Website.

  6. Implications Positives • United front to staff • Builds and enforces the importance of the role • Consistency • Formal line of communication • Networking, building relationships

  7. Negatives More meetings Conflicting schedules Travel time Solutions Scheduled Structured / agenda driven Succinct Educate participants in guidelines Set common date at agreed period – eg monthly / fortnightly etc. Rotate locations Phone conference availability Implications

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