A50 Plus Basic Configuration

1. A50 Plus Basic Configuration A50Plus Administration Training Material Version 1.0

2. Training Agenda • Physical Connection • Administrator • Auto Install • Intra/Inbound/Outbound call Test • Edit User • Incoming Call Routing • Record Greeting • Change Password, Date/Time • Backup Configuration • View Call History

3. Physical Connection Internet PSTN LAN Switch A50 Plus Router IP Phone 310 Administrator IP Phone 310

4. Physical ConnectionSyspine DOS A50 Connect to PSTN Connect to LAN (Local Area Network)

5. Physical ConnectionSyspine IP Phone 310 Connect to LAN (Local Area Network) Connect to your PC Use high stand for desktop Connect to Handset

6. AdministratorInstall Administrator • Insert Utility CD in an appropriate disk drive • The CD should be automatically run as the following picture Note: If it doesn’t start automatically, click CDRun.exe on the CD folder • Click the Install Syspine Tools icon to launch the Administrator setup wizard • Follow the instruction of the wizard, click Next when you are ready to move onto the following page

7. AdministratorLog on A50 Plus System • Go to Start All Programs  Syspine  Administrator  SyspineAdministrator 1.0.30300. (Version might be changed) • Select the A50 Plus displayed in the windows frame, and click Connect • When password windows popup, enter the default password syspine Default password is syspine

8. AdministratorOverview • There are 4 Navigation Menus in default display • Phone Setting • Call Routing • System Setting • Group Setting

9. AdministratorOverview • The Group Settings menu allows set up of Agent, User and Pickup groups • Agent Groups support direct or transfer ringing; Log In/Log Out, and Queing calls w/ Recorded Announcements, • User Groups support direct or transfer ringing and allow for forwarding rules • Agent and User Groups support 3 types of ringing (All, distributed, Round Robin) • Pickup groups support direct extension and group ringing call pick up

10. Auto Installation • Auto Installation allows for the automatic configuration of the built-in ATA module and any detected devices. • Navigate to Phone Setting  Others  Auto Installation • Click Auto Installation, and then click Yes • The Auto Installation process takes around 10 seconds to be completed. Note: The system detects and installs any available or recognized Syspine device. During this time, the system may not respond in order to prevent any configuration conflicts.

11. Auto InstallationUsers Information • The extension will be assigned from 100, 101… • Navigate to Phone Setting, and select the User tab to check the Users information • The icon displayed on the front indicates the status. If the icon is empty, the phone is not registered Idle and ready Busy and in use

12. Auto InstallationVoice Services Information • The built-in analog module will be configured and ready to use. • Plug the phone line into the phone connector on the back of A50 base unit. Navigate to Phone Setting and click Voice Service tab to check the status. • The icon displayed on the front indicates the status. Idle and ready. Phone line is plugged Phone line is not plugged Busy and in use

13. Intra Call Test • Dial the extension number from the keypad to reach another extension. Internet PSTN DOS A50 LAN Switch Router Dial 101 by keypad Administrator Ext: 100 Ext: 101

14. Outbound Call Test • Dial 9 and the PSTN number Internet PSTN 425-555-2000 DOS A50 LAN Switch 425-555-1000 Router Administrator Ext: 100 Ext: 101 Dial 9 5552000

15. Inbound Call Test Default Greeting: Please enter the number you wish to call 425-555-2000 Internet PSTN Dial 5551000 DOS A50 LAN Switch 425-555-1000 Dial 101 Router Administrator Ext: 100 Ext: 101

16. Edit User • Customize user information if you want. • Navigate to Phone Setting and click Edit User. Select the user you want to edit, and then click Next.

17. Edit UserUser • There are 3 tabs in Edit User page to be customized, User, Call Forwarding, and Advanced • In User page, you may change the display name. The default name in auto installation is your extension. You may enter the desired name you want • If you want to change your physical phone, that’s also doable in this page. Change device allow you to re-assign this user to any available phone device.

18. Edit UserCall Forwarding • In Call Forwarding page, you may set your preferred Call Forwarding rule. • If the Forwarding Rule was set to another internal user, then you are allowed to set an alternative if that internal user is not available. • There are 4 types of destination you can set in Call Forwarding • Voicemail for this extension • Another internal user • An external phone number • Auto attendant

19. Edit UserAdvanced • In Advanced page, you are able to set the Toll Restriction, Voicemail, and Page. (Voicemail and page will be introduced in another document). • For Toll Restriction, you may set the restriction level for this single user by check the privileges. • The default numbering plan of the privilege are already pre-configured. You may also customize it (Navigate to Call Routing Configure Toll Restriction)

20. Incoming Call Routing • Customer can specify incoming call routing to auto attendant, operator or any user/group (Routing to groups is found in Group Settings Menu) • Day/Night setting allows the routing to different destination in different time specified Day Time Night Time Thanks for calling ABC company. It’s after hours now. Please enter the number you wish to call or call back during business hours Operator Auto Attendant

21. Incoming Call RoutingDay/Night Schedule • Navigate to Call Routing  Incoming Call Routing  Specify Day/Night Schedule • Specify the weekly working day and time in the Day Time Setting. • Excluded time or day will be treated as Night

22. Incoming Call RoutingChoose Who Will Answer Calls • Navigate to Call Routing  Incoming Call Routing  Choose Who Will Answer Calls • Select the Trunk Group, and then specify the destination for day time and night time.

23. Record GreetingAssign Admin User • There are 2 ways to record the day/night greeting, record from IP Phone or pre-record the wav file and then upload to A50 Plus. Here we are introducing the way from IP Phone. Wav file import will be introduced in Advanced Configuration • Only Admin User can record the greeting from IP Phone • To Assign the Admin User, Navigate to Call Routing  Others  Assign Admin User. • Select the user who will serve as System Administrator, and then click OK

24. Record Greeting • Dial 509 from Admin User Phone, and then enter the password 9999#. • Press 1 for recording day greeting, and press 2 for recording night greeting. • Select desired greeting by pressing 1 or 2, you will hear “After the tone, record system day (night) greeting. When done, press the # key” • Speak the greeting by using the handset, and press # to end the recording • Press 3 to save the greeting recorded • Repeat steps to record other (day/night) greeting

25. Change Password • It’s a good idea to change the password regularly to help maintain system security • Navigate to System Setting  Properties  Change Password • Click Change Password

26. Change Date/Time • Navigate to System Setting  Properties  Change Date and Time • All IP Phones connected and registered will get the date and time information from A50 Plus System. So setting the correct date and time information is important • The default time zone is Pacific Time, Change to correct zone by drop down box. • Date and Time can be automatically synchronized or manually set

27. Backup ConfigurationCreate Backup • Navigate to System Setting  Backup  Create Backup • Enter the file path to the secure area of your PC or removable media, and specify what data you need to backup. • Click OK to start creating backup

28. Backup ConfigurationRestore Backup • Navigate to System Setting  Backup  Restore Backup • The Path to backup location field is completed automatically with the file path to the most recent backup. If the required backup is located else where, click Browser to select the correct location. • Specify the data need to be restored, and then Click OK to start restoring backup

29. View Call History • Navigate to Phone Setting  View Call History • The Call History can be viewed as defined duration and Call Type • The History can also be saved as a CSV file to audit, review, and edit information.