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Mobile Survey Devices Using the latest technology-based mobile devices to capture real-time Voice-of-the customer feedback

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  • Using the latest technology-based mobile devices

  • to capture real-time Voice-of-the customer feedback

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What are Mobile Survey Devices?

  • Web-enabled portable devices such as tablets, mobile phones

  • and personal digital assistants (PDAs).

  • Fully integrated with the web-based SurveyManager – a hosted feedback

  • management platform.

  • Capture customers’ decision processes, attitudes and satisfaction

  • feedback at the Point-of-Experience.

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The Importance of Point-of-Experience Surveying

  • Capture immediate, spontaneous feedback when and where the product or

  • services is experienced, not days or weeks later.

  • On-site, on-time, on demand surveying eliminates reporting delays and

  • provides immediate service recovery.

  • Allows low score satisfaction alerts to trigger instant response.

  • Surveys and media can be easily customized in the field for different

  • languages and target audiences

  • Voice, Photo, Video and Text capture of open-ended qualitative feedback

  • saves rekeying labor, minimizes errors.

  • Instant access to actionable data from anywhere.

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Mobile Tablet PC Survey Devices for Companies on the Move

  • Mobile Tablet Surveys applications

  • In-patient surveys

  • Airline passenger satisfaction

  • Trade show exhibitors & visitors

  • Customer service surveys

  • Intercept surveying

  • Mobile Tablet Survey Devices give you

  • Flexibility

  • Portability

  • Touch screen Multimedia & Multilingual Capabilities

  • Author once, deliver anywhere simplicity

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Rapid Surveying Response with PDA Handheld Devices

  • PDA Surveys give you

  • Extremely long battery life

  • Support for many handheld mobile platforms

  • Color touch screen with multimedia,multilanguage capability

  • Lightweight portability

  • On-site, on-time, on demand usability

  • Flexible connectivity options for real-time data transfer

  • PDA Surveys applications

  • Healthcare and patient surveys

  • Public opinion polling

  • Plane, train or ship passenger satisfaction

  • Conference, trade show feedback

  • In the field, remote location surveying

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Distribute Surveys Directly to Customers using

Mobile Phone Surveys

  • Mobile Phone Surveys let you

  • Build mobile feedback communities

  • Invite loyal users to participate in feedback studies

  • Capture mobile feedback instantly onsite

  • Personalize the survey experience to each individual

  • Anytime, anywhere surveying capability

  • Record verbatim comments in the customer’s voice

  • Mobile Phone Surveys applications

  • Mystery Shopping data capture

  • Audience Response tool – real-time group feedback

  • In-store Point-of-Experience customer feedback

  • Social media communities committed to your brand

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Use SurveyManager to Design and Deploy

Mobile Device Survey Programs

  • Use OMI question & response resource libraries

  • – or –

  • Write your own questions and responses

  • Simple, intuitive and easy to use

  • Web-based: No software needed to install SurveyManager

  • You control all management tasks to design, deploy and report data

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SurveyManager Report Features

Standard Summary Reports

Customer Satisfaction Scores

Customized Reports

Graphs and Charts within Reports

Automated Reporting Templates

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SurveyManager Report Flexibility

Trend Analysis

Unlimited Cross Tabulation Filtering

Variations During a Day

Filtering: Segmenting Customers

Relative Local Performance

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Opinionmeter Serves a Broad Spectrum of Industries Worldwide









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Mobile Device Surveys By Opinionmeter

  • Automated, real-time survey tools

  • Integrated with the latest technology in mobile device platforms and software

  • Invaluable customer insight captured at the Point-of-Experience

  • Immediate, actionable data available anywhere, anytime

  • Reports and data accessible from any Web browser

  • Easy, convenient and cost-effective

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Opinionmeter International, Ltd.