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Unicenter Improvement Project

The Unicenter Improvement Project aims to enhance the reporting functionality and service request templates within the IT Services Division. Led by a team of four, the project emphasizes robust governance, detailed staff management, technical and financial planning, and proactive risk management strategies. The project follows the PMBOK framework, ensuring organized phases from initiation to closing. Key goals are to improve work-in-progress monitoring and ensure collaboration with stakeholders. This initiative will streamline service requests and foster better communication across the organization.

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Unicenter Improvement Project

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  1. Unicenter Improvement Project Jeni Craven-Sands Jake Hendrie Khang Le Suzi Adams

  2. Introduction • About Unicenter • Governance, Staff Management Plan and WBS (Suzi) • Scope, Technical Overview (Jake) • Financial Overview (Khang) • Communications, Stakeholders, Risk Management Plan (Jeni)

  3. About Unicenter • Unicenter Improvement Project • Unicenter manages requests for services from the Information Technology Services Division • Common Off-the-shelf (COTS) Product

  4. A Service Center Request

  5. The list of assignments

  6. Project Goals • Project goals are to: • Improve reporting functionality • Allow business areas to monitor work-in-progress • Create specific request templates ~~~~~~~~~~~~~~~~~~~~~~~~~

  7. Project Governance • What is IT Project Governance? • COBIT – establish a framework • Allocation of responsibilities • Task breakdown • Budgeting of time and resources • Milestones, check points • Approvals • Plus 10 other recommendations. • System of controls to ensure success and prevent failure and disasters. • Our framework includes the 5 standard phases (Project Initiation, Project Planning, Project Executing, Project Monitoring and Controlling, and Project Closing) as defined in the PMBOK Guide.

  8. Staff Management Plan • Why Staff Management? • High-level planning and staff acquisition strategy • No project manager – team of 4! • Functional management roles • External contractors • In-house/experienced technical staff • Roles and responsibilities • Transition of staff to other assignments • Training

  9. Staff Management Plan • Why Staff Management? • High-level planning and staff acquisition strategy • No project manager – team of 4! • Functional management roles • External contractors • In-house/experienced technical staff • Roles and responsibilities • Transition of staff to other assignments • Training

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