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The Expanding Role of Access Services in Academic Libraries: Beyond Circulation

Join Denita Hampton, Stella Richardson, and Karen Glover in an interactive discussion on the evolving functions of Access Services in academic libraries. Explore how the integration of Circulation and Reference Services in 2009 led to the creation of a combined services desk that includes technology support, reference consultations, and equipment check-outs. Delve into the planning, construction, and implementation phases, and discover how these changes enhance user experience in the library while maintaining a bit of humor along the way.

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The Expanding Role of Access Services in Academic Libraries: Beyond Circulation

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  1. It isn’t just Circulation anymore! The expanding role of Access Services in academic libraries. An interactive discussion led by Denita Hampton, Stella Richardson, and Karen Glover

  2. A little library humor

  3. Background • 2009-Administrative decision to combine Circulation and Reference Services • Combined services task force created • Reference librarians not expected to work on new service desk • Interdepartmental working groups formed • New desk was constructed and services began in the Fall of 2011

  4. Three Phases • Planning • Construction • Implementation • Adjustments

  5. Cross-Departmental Service Point

  6. Low, Open Profile

  7. Reference Consultation Area

  8. Computer Cluster Support

  9. Printing Support

  10. July 2013-Name changed from Access & Media Services to User Services & Technology Support • Includes combined a circulation & reference desk; reserves (print & electronic); media; equipment check-outs; guest computers, and a technology support desk.

  11. Combined Services Desk aka Library Services Desk

  12. Technology Support Desk- Equipment check-out and basic technology support

  13. Computers

  14. Technology Tools

  15. What about a whiteboard wall

  16. Stella Richardson Denita Hamptonstella@gatech.edudahampton@gsu.edu Karen Gloverkaren.glover@library.gatech.edu*Library humor provided by Ed Stein and Jeff Stahler.

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