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Innovate PMS –From our Customers’ perspective R.Ramesh Kannan

Innovate PMS –From our Customers’ perspective R.Ramesh Kannan. Know Your Customer-Gen Y. Be open & objective !! (Clear targets with transparent Feedback mechanism for smart career development). We don’t get it!! (Modernize your Reviews, Revise the Conventional Process).

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Innovate PMS –From our Customers’ perspective R.Ramesh Kannan

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  1. Innovate PMS –From our Customers’ perspective R.Ramesh Kannan

  2. Know Your Customer-Gen Y Be open & objective !! (Clear targets with transparent Feedback mechanism for smart career development) We don’t get it!! (Modernize your Reviews, Revise the Conventional Process) Recognize and Reinforce!! (Immediate & instant recognition modes) Connect with us!! (Instant feedback mechanism)

  3. Performance Partners: RAVE for PEP among Gen Y Developer Write great code (reduce defects) Tester Do great testing (catch more defects) Superior Delivery Client Delight Shareholder value • Go granular- “Personal Excellence” • Outcome orientation-Focus on “what” than “How” • Make it objective & Transparent-Metrics/Dash boards(Self manager) • Instant feedback and recognition- Project level town halls-Monthly-Display metrics & Recognize excellence • Support frame work- Training, E –learning, Micro blogs, Social media PERSONAL EXCELLENCE PROGRAM Help customers to manage their performance- Support them without removing responsibility

  4. Transition in PMS for High performance

  5. Customers as Teachers<-> Radiate than cascade

  6. Man U (one of the best soccer teams in the UK) set to sign 16 Year-old player Adnan Januzaj • Enable greater responsibility on the individual on own career growth • Clarity on performance for objectivity and better leadership model • Build a sustainable engagement model with our clients Our goal is to fill 75% of leadership positions from within this year, compared with 65% last year

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