listening to users the role of assessment in changing library space to meet user needs
Download
Skip this Video
Download Presentation
Listening to Users: The Role of Assessment in Changing Library Space to Meet User Needs

Loading in 2 Seconds...

play fullscreen
1 / 25

Listening to Users: The Role of Assessment in Changing Library Space to Meet User Needs - PowerPoint PPT Presentation


  • 111 Views
  • Uploaded on

Listening to Users: The Role of Assessment in Changing Library Space to Meet User Needs. ARL Library Assessment Conference September 26, 2006 Kimberly Sweetman & Lucinda Covert-Vail. Today’s Presentation. NYU Bobst Library renovation Assessment measures Outcomes

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Listening to Users: The Role of Assessment in Changing Library Space to Meet User Needs' - onawa


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
listening to users the role of assessment in changing library space to meet user needs

Listening to Users: The Role of Assessment in Changing Library Space to Meet User Needs

ARL Library Assessment ConferenceSeptember 26, 2006

Kimberly Sweetman & Lucinda Covert-Vail

today s presentation
Today’s Presentation
  • NYU Bobst Library renovation
  • Assessment measures
  • Outcomes
  • Assessment measure repurposing
  • Creating a culture of assessment
  • Conclusion
slide3
Why
  • LibQual+ results
  • Multiple assessments
  • Public culture of libraries
  • Users define the space - interactions, activities
  • Consultative, iterative process
  • Public relations, user outreach
bobst library renovation
Renovation opened Fall 2004

4 floors renovated

User spaces w/undergraduate focus

Staff spaces

Reference center

Features

24X7

Group study rooms

Wireless

Computer classrooms/labs

Consultation rooms

ADA compliance

Bobst Library Renovation
user assessment
User Assessment
  • Web-based user preference surveys (pre and post renovation)
  • User activity survey
  • Advisory and focus groups
  • LibQual + -- 2002 and 2006
user preference survey 1
Developed in conjunction with architectural firm

Posted on library website

Pre-renovation

Focused on specifics of library use

Sought opinions on

Preferred workspace

Visual environment

Privacy & security

Navigation & signage

Lighting & acoustics

Furnishings & equipment

Library ambience

User Preference Survey #1
user preference results
User Preference Results
  • 330+ respondents “self-reported” their preferences
  • 61% students & 24% faculty
  • Primarily daily or weekly library users
  • 45% indicated library DID NOT meet their needs
  • Technology --wireless, power outlets
  • Food
  • Group and individual use
  • Library personality: quiet, comfortable, clean,well-lighted space
user activity survey
Self-reporting v. observation

Anecdotal, staff opinions

Library as social space

Relation between users & physical environment

Tools for working, studying

Spatial analysis

Observational sweeps 3 times/day

Variables including seating, location, possessions, activities

Design & pretest

Multitasking

Furniture choices

Group v. individual

User Activity Survey
focus advisory groups
Bobst Renovation Advisory Committee -Students, faculty & librarians

PSAC & FAS Library Advisory Committee

Undergraduate & graduate focus groups

Test conclusions from observation studies

Review LibQual results

Test layouts, furniture, technology conclusions

Naming conventions

Focus & Advisory Groups
design issues
Design Issues
  • Value-engineering
  • Physical layout
    • seating arrangements
    • social v. individual, solitary space
    • study space
  • Technology access
  • General ambience/environment
  • User preferences and behaviors
  • Lighting
post renovation assessments
Post-renovation Assessments
  • Revised web survey - service improvements, added power, food choices, outreach
  • LibQual+ 2006 - shift in library as place perception
  • Exit data
  • User activity observation study
repurposing the user activity study
Repurposing the User Activity Study
  • Quality of Life Committee (QLC)
    • Summer 2004
    • Charge included developing new food, drink and cell phone tolerance policies
    • Charge included assessment and adjustment
repurposing the user activity study1
Repurposing the User Activity Study
  • QLC had not taken baseline measurements
  • User Activity Study served as an acceptable baseline
    • Instances of food and drink lumped together as “rulebreaking”
    • Cell phone baseline not comparable, but cell phone use not problematic
user activity study changes
Original

Seating Type

Group Work

Library Materials

Personal Materials

Computer Use

Eating/Drinking

Cell Phone (possession)

Repurposed

Seating Type

Eating

Drinking (covered)

Drinking (uncovered)

Cell Phone Use

Notes

User Activity Study Changes
qlc uas results
QLC UAS Results
  • Library use in renovated areas increased 35%
  • Users complied with cell phone policies
  • Food and drink non-compliance reduced in most areas as a result of new policy and QLC efforts
  • Overall instances of food and drink rule-breaking reduced from 20% to 13%
qlc outcomes
QLC Outcomes
  • QLC became a standing committee
  • QLC has continued assessment activities & adjusted campaign
  • Roving Library Assistants hired
  • Additional benches installed in cell phone approved areas
  • QLC one example of our move toward a culture of assessment
toward a culture of assessment
Toward a Culture of Assessment

Work-Groups teach measurement & assessment methods to staff while bringing people together around a “problem.”

Examples:

-Study the efficacy of the book search process

-Plan a project to install security tags in 600,000 volumes

-Plan the Roving Library Assistant program

-Plan a departmental open house

towards a culture of assessment
Towards a Culture of Assessment

WG Outcomes: Not only do problems get solved, but early data suggest that as a result of participating in a work group:

  • Staff develop an appreciation for using data to make decisions
  • Staff are more comfortable approaching coworkers they met through a work group
  • Some staff are more comfortable approaching coworkers in general, even those they did not meet through the work group
conclusion
Conclusion
  • Renovation was a success
    • Bobst Library received the 2005 class legacy gift
    • “Light, state-of-the-art and most importantly, inviting…[and] so far, NYU has gotten it just right.”
        • WashingtonSquare News
conclusion1
Conclusion

We shape our buildings, thereafter they shape us

--Winston Churchill

conclusion2
Conclusion
  • We not only improved our space, but also began to improve our library culture:
    • We learned how to listen to our users
    • We learned how to critically evaluate our programs and services
    • We learned the value of using data to inform decisions
    • We are slowly but surely spreading these lessons throughout the library
    • Staff involvement in renovation, QLC and work groups has both helped to change our culture and evidenced our changing culture
conclusion3
Conclusion

To Paraphrase Winston Churchill:

We asked users to help us to shape our building, now they are helping to shape everything we do.

listening to users
Listening to Users

Thank You

Kimberly Burke Sweetman [email protected]

Lucinda Covert-Vail [email protected]

ad