Conflict Management. What word comes to mind when you hear the word “conflict?. Destruction Anger Disagreement Hostility War Anxiety Tension. Exciting Strengthening Helpful Stimulating Creative Intimate Clarifying. Word Association. Definition.
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What word comes to mind when you hear the word “conflict?
Two Dimensional Matrix
Nature of context
Attitudes & feelings
Watch your language
Inferences/observationsEffectively Managing Conflict
Coordinate individual and group goals.
Meeting mgt. Rules
Value of Goals
Goals for You
Goals for OthersDevelop the right strategy & tactics
Resort to formal rules
Not recognizing conflict
FoggingDevelop the right strategy & tactics (cont)
Quid Pro Quo
Agreement on Relational rules
Strategic AmbiguityTactics (cont.