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Conflict Management

Conflict Management. How do you handle this?. Conflict Management. Al Bean- University of Southern Maine Student-athlete Misconduct Val Cushman- Randolph-Macon Women’s College Resource Management Steve Larson- Northern Athletics Conference Personnel Conflicts

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Conflict Management

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  1. Conflict Management How do you handle this?

  2. Conflict Management • Al Bean- University of Southern Maine Student-athlete Misconduct • Val Cushman- Randolph-Macon Women’s College Resource Management • Steve Larson- Northern Athletics Conference Personnel Conflicts • Susan Bassett- Carnegie Mellon University External Constituencies

  3. Student-Athlete MisconductAl Bean, University of Southern Maine • Gambling • Hazing • Disorderly Conduct • Plagiarism

  4. Resource ManagementVal Cushman, Randolph-Macon Women’s College • Facilities • Budgets

  5. 2 Dogs and One Bone: Limited Resources and Conflict Management

  6. Do you have enough resources to meet your needs? • Facilities • Staffing • Operating Budget • If the answer is yes– • This would be a great time to step out and get some fresh air!

  7. If the answer is no… • Does the shortage of resources cause conflict/strain among members of the department? • If so, you are experiencing the worst of all conflicts imaginable -

  8. The Two Dogs and One Bone Syndrome

  9. When does conflict arise? • Not enough to go around • When an individual or a group of individuals perceives s/he is not getting their fair share of the pie • Can lead to issues of trust

  10. Conflict Resolution Research • Communication • Listen • Clarify • Summarize • Get the “yes” • Brainstorm • Create Win-Wins

  11. Who has time for that?! • Master knows best approach • Strengths of this approach • Understand big picture • Insure fairness • Easiest, most efficient • Weaknesses • May not always know best • One person making decisions is not as effective as many voices • Energy invested as watchdogs

  12. Another approach • Let them “duke it out” approach • Resolution may well be achieved • But it may also result in life-threatening wounds

  13. A budget model for consideration • Mixed model • Locus of control stays at the top • Equity issues controlled for • Allows for some program-level decision-making • Open process minimizes trust issues

  14. Concept One - Control • Must have decision-making models in place for major areas • Uniform purchase policy • Per Diem • Priority system for facility use • Must create buy-in for models at time of hiring • Must consistently use models

  15. Concept Two • Hire professional and treat them like professionals • Allow some autonomy in decision-making • Create trust through communication and open sharing • Reward good work – capitalize on the competitive environment we work in

  16. Here’s how it can work • Decision-making grids in place for: • Meals • Lodging • Uniform Replacement • Professional Development • Transportation

  17. Keep the locus of control where it matters • More control where it directly affects student-athletes and/or others in the department • Practice times • Per diem • Give control in other areas • Recruiting – both merit and need based • Professional Development • Meal Money Saved

  18. Budget Request Process • Decision-Making Models are automatically inserted • Program Director (coach, trainer, SID) input requests on shared file • Includes 1, 2, 3, or capital ranking • Requested are open for everyone to see • Athletic Director and SWA review requests and w/ input from SWA, AD makes decisions, sometimes in consultation • Again, everyone sees budget allocation and can answer questions, particularly those from student-athletes

  19. Back to the Research • Communication • Listen • Clarify • Get the “yes” • Brainstorm • Create Win-Wins

  20. Back to the 2 dogs-one bone analogy • Fortunately, those of us involved in the world of intercollegiate athletics are not dogs! • If we hire professionals • If we inform in the hiring process • A mixed-model approach may well do the trick. • Now, let’s talk about dog tricks!

  21. Personnel ConflictsSteve Larson, Northern Athletics Conference • Discipline • Termination

  22. External ConstituenciesSusan Bassett, Carnegie Mellon University • Parents • Alumni • Boosters

  23. Setting Parameters • Pre-season meeting with student-athletes • Pre-season meeting or communication with parents (coach) • Careful language in the recruiting process • Be friendly, but not friends- set the tone • Policies related to “Friends” of athletics • NCAA recruiting regulations • Clear boundaries on support

  24. Conflict Resolution Policy • A student-athlete who has concerns related to his or her athletics participation has several options available to resolve the issues, including: • Scheduling an individual meeting with the head coach • Seek counsel from team captains or athletics advisory council representatives • Schedule an individual meeting with the director of athletics • Seeking counsel from an appropriate person outside the athletics department (academic advisor, associate dean, counseling center staff) • All students are considered adults and under the Family Educational Rights and Privacy act. College personnel may not discuss issues with parents unless the student provides a waiver.

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