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Meesho Case Study 2021

Meesho Case Study 2021 - Omind Technologies<br><br><br>Visit website for more info: https://www.omindtech.com/<br>Any queries? Contact us: marketing@omindtech.com

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Meesho Case Study 2021

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  1. Case Study www.omindtech.com

  2. Meesho Enterprise Overview Handled Interactions Across All Channels: 31.2 Million TD and 3.32 Million /Month Relationship with Meesho: 2 Years FTEs Served by Omind: 1800 Vendors Providing Similar Service & Enterprise FTE: 4 : 4600 Supporting Different Lines of Businesses with Meesho: 17

  3. Mind Workplace Implementation so far… SL No Topics Oct`21 MTD Fusion Technotask 8 Technotask R 1 FT Count 257 161 132 2 Total Days 28 28 28 3 OA Staffing 9 5 3 4 Average QA Productive Hrs 4:31:12 02:44:45 03:04:54 5 Avg Time Per Audit 00:09:14 00:09:40 00:07:40 6 QA Score 88.19% 84.73% 90.16% 7 Within 24 hours Acceptance Rate 78.67% 56.90% 90.12% 8 Overall Acceptance Rate 94.78% 90.57% 98.04% 9 ATA Score 1.55% 2.33% 1.81% 10 Re-open % 5.79% 21.00% 13.70% 11 SSAT Score 63.17% 21.00% 46.00% 12 Ticket Assigned 150174 87679 63568 13 Ticket Resolved 154100 86939 63752 14 Ticket Reopened 8959 18303 8704 15 Sampling % 4.44% 3.11% 3.29% 16 Total Audit Count 6840 2703 2095 17 Average Audit/QA/Day 27 19 25 18 Feedback Recording status 29.53% 34.18% 20.00%

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