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  1. Brief presentation on Taxi industry By Neeraj Gupta | April 22nd 2016

  2. Evolution of taxis industry in India B&Y & Rickshaws Tourist taxis Radio taxis App based Aggregators • Permit issued by respective RTOs • Fares / Fuel type / driver qualifications are regulated • Point to point intra city • Street pickups • All India Tourist Taxis permit • Primarily introduced for intercity services • Highly fragmented • Permit issued by respective RTOs • Fares / Fuel type / driver qualifications are regulated • Multiple booking options e.g. call center, app • Tourists taxis permits • Booking only thru App • Fares / Fuel type / driver qualifications are not regulated

  3. Industry statistics and trends ~ 10,00,000 vehicles ~ 12,50,000 vehicles ~ 18,00,000 vehicles • Shift of market share from regulated to un regulated taxi aggregators

  4. Expectations of stakeholders • Consumers • • On time service• Safety• Quality of car• Convenience, comfort• Transparency in billing• Availability• Simplified payment process • Chauffeurs • • Better earnings• Stability of earnings • Social acceptance and engagement• Professional respect • Technology advancement has led to increase in consumer expectations

  5. Impact of Technology GPS / GPRS based cab tracking and dispatch Mobile app based single touch booking ETA based booking Simplified and multiple payment options E – billing and receipts • Tech is key enabler for growth of taxi industry

  6. Impact of funding • Creating economically unviable business models • Risk of 20,000+ crores vehicle loan becoming NPA • Eliminating competition through predatory pricing • Creating monopolies leading to exploitative pricing

  7. Impact of regulatory vacuum No separate license No separate taxi permit / use of tourist taxi permit No control on : • Quality of services • Safety • Driver credentials • Pricing • Fuel type

  8. Impact of deceptive pricing • Misleading fares : • Base fare • Minimum fare • Ride time charges • Per km charges • Surge pricing / peak time charges

  9. Way forward… • Uniform license for all intra city taxi operators • Separate taxi permit for point to point city taxis • Taxis should be • treated as an • essential • service • Stop subsidizing drivers as per new Ecommerce policy • Uniform tariff regulations • Screening norms for drivers