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Emergency Notification What you need to know… Introduction Paul Necklen Director of Application Engineering Amcom Software, Inc. pnecklen@amcomsoft.com/952.230.5343 “In preparing for battle I have always found that plans are useless, but planning is indispensable.” Dwight D. Eisenhower

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Emergency Notification

What you need to know…

introduction
Introduction

Paul Necklen

Director of Application Engineering

Amcom Software, Inc.

pnecklen@amcomsoft.com/952.230.5343

“In preparing for battle I have always found that plans are useless, but planning is indispensable.”

Dwight D. Eisenhower

amcom who are we
Amcom – Who are we?

Amcom HQ in Minneapolis

  • Enterprise software company founded in 1984.
  • Headquarters – Minneapolis (& NYC regional office)
  • Product Suite – Emergency Management, PC Console, Web & Speech-enabled applications, Call Recording, Call Accounting
  • Key Verticals –Healthcare, F1000, Government, Education, Hospitality
  • Strong Financials – $35M in revenue & profitable
  • In Acquisition mode
  • Customers – 2,000+
  • Employees - 170
a few amcom customers
A few Amcom Customers

Healthcare

Government

Enterprise

agenda
Agenda
  • Acquiring Emergency Notification Technology
  • Using Notification Systems in your Business
  • Some “Gotchas”
  • Demonstration
gartner group white paper copies available
Gartner Group White Paper: Copies available

“Manually dialed telephone

call trees are no longer

acceptable for emergency

notification. Effective

incident management

requires automation to

ensure business continuity.”

Robert Witty

Gartner Group Analyst

additional white paper copies available
Additional White Paper: Copies available
  • Accelerate Communications
  • Maintain Reliability
  • Minimize Risk
  • Improve Efficiencies
  • Make Better Decisions
acquiring a system considerations
Acquiring a System: Considerations
  • Usability
  • Configurability
  • Availability
  • Upgradeability
  • Supportability
  • Financial Stability
using a system in your business lessons learned
Using a System in your Business: Lessons Learned
  • Not just for emergencies
    • Inclement Weather
    • Staff Shortages
    • Event Planning
    • Corporate Announcements
    • IT Alarms & Application Alarms
  • Practice, Practice, Practice
    • Run Corporate Critical Event Drills monthly
    • Run Departmental Drills weekly
    • Solicit Feedback – using the tool
    • Chart Performance
using a system in your business lessons learned11
Using a System in your Business: Lessons Learned
  • Make it fun & serious
    • - Run Contests
    • Giveaways for top responders
  • Encourage usage & participation
  • Phased Deployment
    • Walk, before you run
    • Secure Departmental Pilot teams
  • Database is the foundation
  • - Source(s)
  • - Updates
  • - Device Profiles
two general types of notification systems

Mass Notification

Automate the “call tree” and a “call to action”

Emergency Incident CommunicationsNotify and manage event communications

Two General Types of Notification Systems
the gotchas pitfalls to avoid
The “Gotchas”: Pitfalls to Avoid
  • Implementation Timeline - Under commit & over deliver
  • Resource Requirements -During & After Installation
  • Training Requirements -Purchase Extra
  • System Growth & Expansion -Over-provision Telephony
  • Redundancy - System & Site Options
  • Vendor Viability - Financial & Customer Support
www amcomsoftware com 952 230 5200
www.amcomsoftware.com

952.230.5200

Amcom was recently ranked in top 100 companies serving healthcare.