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Comprehensive Issue Resolution Guide for Stakeholders

This guide outlines how to resolve operational issues internally, with VicFleet, suppliers, and GSD through specified contacts. It categorizes and guides for low, medium, and high-intensity involvement in issue resolution.

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Comprehensive Issue Resolution Guide for Stakeholders

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  1. Day-to-day/BAU Stakeholders Ad hoc Operational VPS Issue raised Internal Issues DEPT External Issues Contact via Department intranet or representative Process Issue Process Issue (that cannot be resolved by the Department) VicFleet Contact via intranet or Relationship Manager (policy) Supplier Contact via website or Account Manager Contact Account Manager Contractual GSD Contact via 1 - VGPB website 2 - Rules of Use 3 - GSD Category Manager Supplier For contractual issues contact the Account Manager (who will contact the Category Manager at GSD) • Low intensity involvement • Issues that can’t be resolved through other options • High intensity involvement • Issues with quoting • Issues with payroll • Medium intensity involvement • Used for resolving process issues such as reporting and FBT transactions

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