HalWorld Re-Development Creating a Single-Entry Portal: Overview Employee Central.

1. HalWorld Re-DevelopmentCreating a Single-Entry Portal: OverviewEmployee Central. Migrating HalWorld to a personalized portal environment – Employee Central – supported by three major components: • Portal • Content Management System -- CMS • Taxonomy Learning Objectives: To learn all the basics, including governance, about Halliburton’s Portal, Content Management System (CMS), and Taxonomy and what these components provide for Halliburton’s Employee Central.

2. A portal can be many things to many people A place to get access to all company knowledge and information assets A window into information A place to socialise and build personal networks A window into business applications A place to collaborate A lifestyle support environment What is a portal? A place where knowledge can be created and shared A place to buy things A place to attend classes and learn A place to promote and sell products and services A company broadcasting and communications environment A place to support customers A personalised information library

3. Employee Central has three key attributes Employee Central Defined • It integrates applications, functions, content, and users. • It provides access to information employees need anywhere, anytime. • It is personalized to the role, location, and organization of its user, which helps strengthen and automate workflows.

4. Limited integration of informational and operational systems. Aggressive levels of employee, data, application, process and workflow integration. Limited services and function provided. Often restricted to information access and searching. Rich portfolio of services and function covering support of core applications, collaboration, learning, publishing and personalization. Non-standard, out-dated, hard-to-find, unreliable, non-sustainable content management across Intranet sites. Systematic governance for content throughout its lifecycle. Content management roles and responsibilities clearly defined. Limited, or non-existing, on-line community management. Community management covering areas such as community development, leadership, support and refresh activities. Ad hoc branding. Effectively managed branding across the company. One standard look and feel. Limited or no personalization of content. Advanced personalization of content and services. Personalization based on role- organization- and location-based profiling. Halliburton is transforming its Intranet Intranet Employee Portal

5. Halliburton Intranet Discovery… what employees said “It is a vast source of information, if you know where to find it.” “…too Houston-centric…” “It’s a garden full of weeds.” “I don’t rely on HalWorld.” “I don’t think to use HalWorld first.” “No one owns HalWorld.” “ There’s no solid process for managing content.” “We need balanced governance, control with flexibility” Source: AGENCY.COM

6. Employee Central will feature a single entry point for all employees. Employees will navigate based on their roles and activities. This is personalization within the sub-portal, Employee Central

7. Employee Central Tab Details

8. Employee Central will generate significant value in comparison to our current environment 2003 2004 Transformational Efforts Primary Result: $ = Cost Savings P = Productivity Gains

9. Employee Focus • Share knowledge and “best practices” company-wide • Provide enhanced, role-based access to information needed for employees to do their jobs effectively • Support for all aspects of the employee-employee and employee-business relationships Foster Innovation Employee Accountability Employee Satisfaction Accelerate Learning Benefits Internal Focus Profit Management Cost Reduction Process Improvement • Provide employee self-service for key functions including HR, learning, procurement • Eliminate duplication in many aspects of the Halliburton’s business • Drive productivity increases through automation of effort in formerly manual business processes (application integration) Benefits Customer Focus • Share global standards and processes that support suppliers and customers more effectively • Improve access to HSE materials to demonstrate global leadership in this area • More easily share new technologies and processes to capture emerging markets Premier Service Quality Customer Satisfaction Competitive Differentiation Benefits Financial Focus Shareholder Value International Growth Market Share Gains • Leverage internal and external resources to identify new and improved business opportunities in emerging markets worldwide • Allow expansion to customer facing processes to drive revenue andredesign for growth Benefits Halliburton’s key business drivers link directly to Employee Central’s benefits ESG Strategy Employee Central Benefits

10. Overview • After extensive evaluations, Halliburton chose Interwoven as the application for the enterprise-wide Content Management System -- CMS • Interwoven leverages our enterprise-wide taxonomy • Interwoven compliments our Plumtree Portal • Interwoven’s key components: • TeamSite “WebDesk” (application user interface) • Metatagger (web-based tagging interface) • Workflow notification (e-mails) • Sample actions (roles): • Review Documents • Tag Documents • Approve Documents

11. What are the benefits of CMS? • Enterprise-wide Benefits: • Lower costs by standardizing our content management processes • Single source for internal and external content • Increased content quality • Other Benefits for CMS Users: • Complete content management process flow • One content source (to maintain) for multiple venues • Taxonomy integration to enhance search capabilities, improving content access and reuse • Processes improved, with streamlined content to portal delivery • Features such as Email Notification – to renew, update, and remove content – Preview Capability, Greater Report Generating, and Versioning/Rollback

12. Future Benefits • Additional content creation sources • Live content editing for additional Content Owners/Authors • Continuing reduction in costs associated with duplicative content

13. CMS Roles

14. Challenges • This is a new application • There is a learning curve • Effort will be needed to prepare/update existing content • A new approach to classifying – an Enterprise-wide Taxonomy

15. Migration Strategy (Plans) What are the plans/next steps? • Migrate HalWorld by 2004 • Iterative project approach (several at a time) • Group similar sites • Leverage existing best practices • Use self-service model • Some key metrics • Site migration statistics • Amount of content in HalWorld vs. CMS • Streamlined support • Employee surveys

16. Why is Employee Central governance necessary? What about governance? “What is your biggest portal challenge”? Governance Organizational issues 71% Portal design issues 23% Forrester Research Report Making Enterprise Portals Pay Implementation issues 15% Technology Portal server function issues 6% Definition of Governance • Governance is a structure of shared ownership and accountability for strategy, development, and operations • Employee Central will provide a platform for integrated service delivery across Halliburton • Therefore, there is not one owner of all business applications, or a natural owner within most organizational structures

17. Technology *Content Owner BD & Marketing *Content Owner PSL 1 *Portal Manager Operations *Content Owner Technology *Content Owner BD & Marketing *Content Owner Division Level IT Focal Point PSL 2 *Portal Manager Operations *Content Owner Single-source content, controlled, managed, and owned by PSLs Technology *Content Owner BD & Marketing *Content Owner PSL 3 *Portal Manager Operations *Content Owner The key components of Employee Central align with the business How can you prepare? support Human Resources Human Resources Development Communications Real Estate Marketing and Strategy Marketing/Pricing Global Account Management Business Development and Strategic Technology Health, Safety and Environment Quality Procurement and Manufacturing Information Technology Legal Finance *Part-Time Roles (Portal managers, Content owners, Authors/SMEs)

18. Involvement Key: = Low = Medium = High Successful implementation of Employee Central requires company-wide participation

19. The difference between 50% and 98% daily usage is transformation (full participation) Business Value Applications driven through an employee portal Additional Value from the Portal Self-service application 98% 50% % employees In conclusion, an effective Employee Central will transform Halliburton by drawing greater traffic

20. PSL Framework • Objective: • To come up with a framework for presenting PSL organization information • Benefit: • Allows us to streamline the migration process and get all PSL Organization on the Portal in 2004 • Presents users with a common navigation and layout thereby making it easier to find information (Human Factors) • Your Contribution: • Provide feedback on the draft we have created • Identify missing components • Keep in mind that the final framework should be generic across PSLs • Look forward to another meeting to migrate your PSL!!