PART IV: Chapter Topics. Chapter 10: Business Process & Information Systems Development Two closely related and overlapping themes are examined Chapter 11: Information Systems Management
Chapter 10: Business Process & Information Systems Development
Chapter 11: Information Systems Management
Chapter 12: Information Security Management
Jason C. H. Chen, Ph.D.
Professor of MIS
School of Business Administration
Spokane, WA 99258
Q1: Why do organizations need to manage business processes?
Q2: What are the stages of Business Process Management (BPM)?
Q3: How can BPMN process diagrams help identify and solve process problems?
Q4: Which comes first, business processes or information systems?
Q5: What are systems development activities?
Q6: Why are business processes and systems development difficult and risky?
Q7: What are the keys for successful process and systems development projects?
Dr. Chen, The Trends of the Information Systems Technology
What they need/want?
How many they need/want?
When they need/want?
How to reach them?
BUSINESS VALUE & FOCUS –IS Perspective
Who are the customers?
Where are the customers?
Their purchasing habits
Business Models & Strategies
My teaching philosophy:
Learning to Learn and
Learning to Change
(e.g., Creating Web Pages)
Fig 10-1: Steps in Processing an Order
 policy creation and assessment
Fig 10-2: Stages in the BPM Cycle
T/F: Business Process Management (BPM) is a one-time process for systematically creating, assessing, and altering business processes.
In business process management, once the as-is model is created, the team must ________.
A) obtain feedback about implementation
B) assess the results of the changes
C) create system components
D) implement changes in the organization
Fig 10-3: Scope of Business Process Management
BPM can apply only to commercial, profit-making organizations but also nonprofit and government organizations
Each role in the business process is given its own swim lane.
Fig 10-5: Existing Ordering Process
Fig 10-8: Fox Lake Wedding Planning and Facilities Maintenance Processes
Fig 10-9: Fox Lake Processes Showing IS Components
Fig 10-10: Many-to-Many Relationship of Business Processes and Information Systems
 policy creation and assessment
Starting from processes and working toward Information Systems (IS) is likely to work well for the business process under consideration, but will cause problems later, for other processes that use the same IS.
Fig 10-11: BPM and Systems Development
This development process makes business processes a poor step-child of the IS development process as BP can include many activities that are not part of the IS.
Fig 10-12: Classic Five-Step Systems Development Life Cycle
Which of the following is true for the relationship between business processes and information systems?
A) Developing information systems before business processes ensures that all activities are considered in the development process.
B) Information systems incorporate all business process activities, and hence should be developed before business processes.
C) Starting from processes and working toward information systems is the best option to anticipate future demands and new business processes.
D) Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.
What is it and Why it is important?
Fig 10-13: BPM Provides Requirements for Systems Development
Fig 10-14: SDLC: System Definition Phase
Dimensions of feasibility
Legal and Contractual
FeasibilitySystems Definition/Investigation (Feasibility Study)
What are new from the last slide?
Can we afford it?
Will it be accepted?
Will it be completed by
Does the IT
(Is it a good fit –
objective of the organization
Is the proposed
Fig 10-16 SDLC: Requirements Analysis Phase
Fig 10-17: SDLC: Component Design Phase
T/F: If a project involves off-the-shelf programs, then little database design needs to be done.
Fig 10-18: SDLC: Implementation Phase
Fig 10-19: Design and Implementation for the Five Components
Fig 10-21: Major Challenges to System Development
The center of project triangle is
The objective of the PM is to define project’s scope realistically and ultimately deliver quality of product/serviceon time, on budget and within scope.
Insert Figure 10-12 here (Figure CE19-2 in Experiencing MIS 2/e)