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Overview of the 2012 CSR Mandate for Restaurant & Cafeteria Oversight and Improvement

The CSR advisory body oversees restaurant and cafeteria operations, ensuring contract compliance and addressing health and safety issues. It functions as a communication channel between stakeholders and convenes quarterly meetings. A significant shift in 2011 led to a single contractor, NOVAE, managing all dining services, resulting in positive feedback on quality and cleanliness. Key initiatives for 2012 include improvements in infrastructure, a health-focused food campaign, and customer satisfaction surveys. Ongoing concerns include electronic payment options and waste sorting.

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Overview of the 2012 CSR Mandate for Restaurant & Cafeteria Oversight and Improvement

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  1. CCPReport CSR 15 February 2012

  2. Mandate CSR • Advisory body to the SCC • Oversees all matters regarding restaurants/cafeterias/vending machines • Ensures contracts are being respected • Acts as two-way channel of information • Addresses investment/health/safety issues • Liaises with specialists e.g. dietician • Convenes approximately 4 times a year CSR meeting

  3. Composition of the RSC in 2012 - Chairman: T. Lagrange / FP - Technical contract manager: I.Mardirossian / GS L. Scibile / GS - Commercial contract manager: F. Najeh / FP - Medical Service: E. Reymond / GSF. Lebrun-Klauser - Staff Association members 2012 : O. Andujar M.N. Beaumont Y. Sillanoli - ACCU member: M. Campanelli - Secretary: C. Ecarnot

  4. Major change in 2011 • Now one contractor for the 3 restaurants: NOVAE • Smooth transition during 2011: R2 = spring / R3 = autumn • Good feedback, bothfromusers and NOVAE (home made… fresh fruits/vegetables/fish… cleanliness…)

  5. Number of meals/day

  6. Number of meals/day

  7. 2012 main outlines(1/3) • Improvements in the infrastructure (R2 + R3 need urgent consolidation work) R2: building with problems inmany areas: floor in the kitchen, heating, toilet… R3: dishwasher to bereplaced.

  8. 2012 main outlines(2/3) • New campaignfrom the medical service regardingfood/health (project) • Better follow-up with NOVAE + dietician regarding hygiene, diet, quality,… • Satellite cafeterias: NOVAE has recently hired one person dedicated to study the best places to set up satellite cafeteriasand to review the offer.

  9. NOVAE’s satellite cafeteria’s concept

  10. 2012 main outlines(3/3) • A satisfaction surveyamongst the customers of the three restaurants willbelaunched by NOVAE. • Strongrequestfromcustomers for animations in the restaurants: NOVAE has alreadyprovided the list for 2012 (~ a few dayseverytwoweeks).

  11. Outstanding issues • Electronicpayment • Capacity • building 774 on Prévessin site • Groups of visitors • Waste sorting (GS) • Globe

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