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Customer Handoff RMA Creation Experience!

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Customer Handoff RMA Creation Experience!

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  1. Customer Handoff RMA Creation Experience! Cisco User Customer

  2. Steps to RMA Creation 2 3 4 Part Information Delivery Details Review & Submit Site Information Cisco Will Complete Customer Will Complete RMA Online! 1. Ability to schedule orders 2. Add site access information, delivery and special instructions 1. Verify Entitlement upfront 2. Add the Part Information 3. Add the Failure Code and Description 4. Send RMA Request to Customer 1. Site information will populate from install base 2. Ability to modify site and contact information 1. Ability to modify any section of the RMA Creation process.

  3. Customer Received RMA Handoff Email Step 2: Site Information

  4. Step 2: Site Information Service Order: 8723369

  5. Step 3: Delivery Details Service Order: 87233369

  6. Step 4: Review & Submit Service Order: 87233369

  7. Confirmation Page

  8. Reminder Emails

  9. Thank you!