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Work from home with mobile agent app for cisco ucce uccx contact centers

NovelVox has launched the FUMA app that allows instant work from home options. Now, agents can access on-floor experience with a smartphone, tablet or PC just with a simple internet. The app can be implemented within 24 hours<br>https://www.novelvox.com/unified-agent-desktops/finesse-mobile-agent/

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Work from home with mobile agent app for cisco ucce uccx contact centers

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  1. WORKFROMHOME WITHMOBILEAGENT APPFORCISCOUCCE UCCXCONTACT CENTERS Turn to Next Slide

  2. COMPATIBILITY FUMAISCOMPATIBLEWITHCISCO UCCE, UCCX, ANDPCCE. IT SUPPORTSFINESSEV12.5AND EARLIER.

  3. ACCESSIBILITY AGENTSDONOTREQUIREVPN ACCESS. ONLYASIMPLE INTERNETCONNECTIONCAN HELPAGENTS’ ACCESSOR LOGINTOTHEAPPOVERA SMARTPHONE, TABLET, OR HOMEPC.

  4. IMPLEMENTATION QUICKWITHIN24HOURS IMPLEMENTATIONWITHASEAMLESS TRANSITIONTONOTLETCUSTOMER EXPERIENCEANDAGENTS’ HEALTH GETAFFECTED.

  5. REPORTING AGENTSDONOTREQUIREVPN ACCESS. ONLYASIMPLEINTERNET CONNECTIONCANHELPAGENTS’ ACCESSORLOGINTOTHEAPPOVER ASMARTPHONE, TABLET, OR HOMEPC.

  6. SUPPORT 24×7SUPPORTFORCUSTOMERS. AGENTSCANOPERATEFROM ANYWHEREACROSSTHEGLOBE ANDINANYTIMEZONE.

  7. PHONEBOOK AGENTPHONEBOOKFORSMOOTH TEAMCOORDINATIONBETWEEN AGENTSALLOVERTHEWORLD IMPROVINGCALLRESOLUTION

  8. INTEGRATION SEAMLESSINTEGRATIONWITHCRM ANDOTHER3RDPARTY APPLICATIONS EMPOWERINGAGENTSWITHTHE REQUIREDINFORMATIONASA SCREENPOPTO REDUCEHANDLETIMEAND IMPROVECALLRESOLUTION.

  9. WEBSITE WWW.NOVELVOX.COM EMAIL US marketing@novelvox.com CALL US (+1) 301 202 3672

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