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Defining Your Plan/Mapping Service Change. Judith Catherwood AHP Associate Director NHS Highland. Why is workforce planning so critical?. 70% of NHS expenditure is staff salaries and associated costs Many capacity or operational challenges relate to skills shortages or imbalances

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defining your plan mapping service change

Defining Your Plan/Mapping Service Change

Judith Catherwood

AHP Associate Director

NHS Highland

why is workforce planning so critical
Why is workforce planning so critical?
  • 70% of NHS expenditure is staff salaries and associated costs
  • Many capacity or operational challenges relate to skills shortages or imbalances
  • Workforce planning is a collaborative process – supports effective and sustainable service change
ahp leaders role in change
AHP leaders role in change
  • Architects of change (Change strategists)
  • Managers of change (Change implementers)
  • “Service redesign managers”
analysis of the plan
Analysis of the plan
  • Vision:
  • Picture of the future (stakeholder engagement)
  • Benefits:
  • Define the improvements you expect to deliver e.g. Reduce waiting, improve patient experience etc.
  • Measuring change:
  • Balanced score card
why workforce planning needs stakeholders
Why workforce planning needs stakeholders?
  • Help generate options and alternatives
  • Identifies impact changes may have on others
  • Ensures “buy in” to the change
  • Advice and guidance
  • Set financial parameters
  • Provide educational solutions
stakeholder analysis
Stakeholder Analysis
  • Uncover sub groups and variation in views e.g. Service users can include current users, previous users, carers, users with special needs etc.
  • A lack of information about a stakeholder group, their views, expectations etc.
  • Who do you have established links and with whom should you build links?
  • Complexity of stakeholders and how you will manage this diversity.
strategic scenarios
Strategic Scenarios

Scenario

Stakeholder impact

Capital planning, transport non NHS providers?

Referrers, users groups, staff side?

Education providers, professional bodies?

Public engagement, media colleagues?

User groups, Health Board executives?

  • Change in where services are delivered?
  • Change in how services are delivered?
  • Change in skill mix within the team?
  • Change in access to the service?
  • Change in eligibility criteria?