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The National Parent Helpline ® April 21, 2011 Webinar Presentation. Presenters: Heather Thibault, National Parent Leader Sandra Williams, PhD., Vice President of Programs Jodi Doane, MSW, Program Operations Manager Parents Anonymous ® Inc.

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The National Parent Helpline®April 21, 2011Webinar Presentation


Heather Thibault, National Parent Leader

Sandra Williams, PhD., Vice President of Programs

Jodi Doane, MSW, Program Operations Manager

Parents Anonymous® Inc.

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A Special Message From Lisa Pion-Berlin, PhD.President & Chief Executive OfficerParents Anonymous® Inc.

We are so very pleased to offer the National Parent Helpline®, operated by Parents Anonymous® Inc. This new and powerful way to promote a national child abuse and neglect prevention agenda further illustrates our belief that all parents can empower themselves to create positive change in their families, neighborhoods and society-at-large.

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Four Decades and Counting…Continuing Our Legacy for Change

Ensuring safe, stable and nurturing relationships across all levels of the social ecology of prevention…

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National Parent Helpline®

New National Resource and a new way to promote a national prevention agenda

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National Parent Helpline® for and developed in partnership with parents

Launched - February 1, 2011

Hours of operation

Mondays – Fridays,

10:00 am – 7:00 pm PST

Asking for Help is a Sign of Strength®

National Parent Helpline®- Components

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National Parent Helpline®

  • Supported by a sophisticated infrastructure

    • Call Center allows up to six calls simultaneously

      • 1-855 4 A PARENT (1-855-427-2736)

    • iCarol Software

      • Collects comprehensive call data

      • Allows Helpline Advocates to access resources during calls

    • Website- with links to Facebook, Twitter and YouTube

    • Monthly National Parent Helpline® Newsletter using Constant Contact

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National Parent Helpline®

  • Staffed by trained Helpline Advocates

    • Every call to the National Parent Helpline® is answered by a trained Helpline Advocate who provides various supports and assistance to parents/caregivers.

    • National Parent Helpline® Best Practice Institute held in January 2011

    • Staffed by persons with extensive background and experience with Parents Anonymous®

    • Multi-cultural and multi-lingual staff (English, Spanish, French and TTY)

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National Parent Helpline® - A New Resource for Parents and Caregivers

  • Provide emotional support

    • Focus on partnering with parents to ensure they know “how” to find & access resources

  • Foster empowerment

  • Link to resources, when needed

  • Create caring communities

  • Ensure SF protective factors resulting in safe, stable, nurturing relationships for parents, children and communities.

    Employs strategies to impact across the social ecology of prevention

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The Website-National Prevention Information Engine

  • Promotes the national prevention agenda through information push and pull with individuals, organizations and public/private partners


    • Use of social media

      • Facebook-

      • Twitter-

      • YouTube-

  • David McCallum-Public Service Announcement

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David McCallumPublic Service Announcement

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Some of our national partners…

  • Child Welfare Information Gateway

  • National Association of Social Workers

  • National Suicide Prevention Lifeline

  • National Center on Missing & Exploited Children

  • National Runaway Switchboard

  • National Domestic Violence Hotline

  • The Partnership at

  • More than 250 other state, county and local partners

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Research Update

Parents Anonymous® Evidence Supports Strengthening Families Approach

Child Welfare highlights Parents Anonymous® Evaluation Findings,

Vol. 89, No. 6 (2010)

Parents Anonymous® Outcome Evaluation, accepted for publication in the Journal of Juvenile Justice Inaugural Issue

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Aligning National Parent Helpline® to Protective Factors

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Ways to Partner with us

  • Refer parents and caregivers from programs that are funded by CTPFs

  • Post this banner on your website and we will post a link to your organization on our website

  • Share your resources with us so we can include them on the National Parent Helpline® website

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For 42 years, all Parents Anonymous® Programs:

Promote all five protective factors from the Strengthening Families approach

Have demonstrated impact on individuals, families, communities and at the policy level of the socio-ecological prevention framework

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For More Information

  • Contact

    • Sandra Williams, PhD., at 909 621-6184 x216;

    • Jodi Doane, MSW, at 909 621-6184 x210;