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NENA is the Voice of 9-1-1

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  1. NENA is the Voice of 9-1-1

  2. NENA is the Voice of 9-1-1 NENA was founded in 1981 on the principle of “One Nation, One Number,” in order to help assure ubiquitous 9-1-1 service across the United States of America Today, 27 years later, that initial vision has largely been realized with better than 99% of the U.S. population now covered by some form of 9-1-1 service, mostly E9-1-1 But, the effort started anew in 2001 with the NENA Future Path Plan and in 2003 with the start of development of NG9-1-1, the IP-based replacement for Enhanced 9-1-1

  3. NENA is the Voice of 9-1-1 • NENA has 7000+ current members in both public and private sectors - members in 18 countries • NENA was founded to include both Public Safety and 9-1-1 Industry membership • - Still the only organization dedicated to dealing • with all aspects of 9-1-1 systems and service • - NENA has the real world experience and 9-1-1 • operations knowledge for 9-1-1 standards • - NENA is the 9-1-1 service expert • Various other SDOs are experts in technology • application

  4. Operations Committees Accessibility Public Education Standard Operating Procedures Contingency Planning Sub-Committee Human Resources Sub-Committee PSAP Operations and NG Integration Wireless Implementation/Vendor Relations GIS/Location Technical Committees Network Committee Wireless Subcommittee Data (NG9-1-1 Data Development) PSAP/CPE (NG9-1-1 Security) VoIP/Packet (NG9-1-1 Requirements and IP Architecture) Non-Traditional E9-1-1 Service Systems Description NENA Development Structure

  5. How the NENA Development Process Works • The NENA Committee process is in flux, largely driven by NG9-1-1 work • Many current and future Working Groups under various Committees • Joint Technical and Operations work groups are becoming the norm • The Committees are volunteer in nature, with volunteers as Chairs, similar to many SDOs • Oversight is by NENA Staff Directors • Committee development work is based on recognized or referred problems for traditional 9-1-1, and by recognition and design for NG9-1-1 development • There is a designed development , review and approval process for all formal NENA documents (documented on www.nena.org) • Technical Requirement documents (TRD) • Technical Standards, Technical Information documents • Operations Standards, Operations Information documents

  6. Summary of NENA Initiatives • Tech & Ops Development – Rqmts, Definition • SDO Coordination • NG Partner Program – policy work, support • NG9-1-1 Transition Committee • NG9-1-1 System Operations development • Performance criteria • Testing and Trials • Accreditation/Certification • First Application of full NG9-1-1 (future)

  7. Standards Development Challenges • Automatic Location with the emergency request • Accurate location identification – criteria • Civic address versus GPS and others • NG9-1-1 infrastructure, interfaces, protocols • NG9-1-1 data management processes • NG9-1-1 operational procedures, performance • IP PSAP operations and standards • When can we accomplish first true NG9-1-1 ?

  8. Use of Standards NENA uses and coordinates with existing standards IETF RFCs, TIA (J-STD-036), ATIS, 3GPP, OGC, URISA, and various other originating service SDOs The consumers of NENA standards and documents include: - Originating Service Providers - Carriers - Vendors - Integrators - 9-1-1 Authorities - PSAPs

  9. The Status of NG9-1-1 Development The Project currently includes 90+ major development activities & subtasks Covers technical, system and PSAP operations development, education, policy evolution, testing, certification, First Application, and transition actions Interactive with IETF and APCO The Project is resource limited, and volunteer time limited About 45% of the Project activities have identified Leader resources It take added resources and time to be fully ready to implement NG9-1-1 in the USA The NENA NG9-1-1 Project lead team is currently evaluating people and money requirements needed to complete in the 2009-2010 timeframe

  10. Questions - Comments

  11. NG9-1-1 Project Activity RelationshipsHigh Level Public Safety Emergency Communications Systems NENA Actions StrategicPlanwith ICO TESTING RFP US DotProject TX A&M and other trials Systems Operations Development With Performance Criteria Systems Ops NG9-1-1 Implementation: Transition and Ongoing Operation Transition Plan General Development (SDO Coordination) (NENA Certification) NENA Certification PSAP Operations Development FPP Technical Requirements/Designs NG Partner Program 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 NRIC VII Dec 2006

  12. Technical Issues • NG9-1-1 requirements definition largely complete • Still needed: • Greater convergence of efforts, a common path • Increase focus on completion of design, trials, demos and applications of NG E9-1-1 systems • Increase involvement of public safety and other governmental entities • Accelerate work on national standards • Develop plans and funding for national trials and demonstrations of IP-based E9-1-1 designs • Communicate technical solutions, plans, and timelines to all interested parties

  13. Policy Issues • Inadequate, unreliable financial support of locally managed 9-1-1 systems • Expanding role of 9-1-1 • Heightened consumer expectations • Partner in homeland security • Embedded in larger Emergency Communications space • Public policy at risk of falling behind the times • Assist in developing national E9-1-1 policy for Next Generation communications • Regulatory, legislative • Address jurisdictional issues • Convene funding summits and advance solutions

  14. Operational/Educational Issues • PSAPs unable to handle, much less take advantage of, communications advancements • Speed of new developments makes it challenging to keep operational policies, procedures, education and training up-to-date • Develop operational policies and procedures for the Next Generation PSAP (IP-based) • Provide assistance, research and other input to PSAPs dealing with emerging communications services • Focus on needs of people with disabilities • Develop educational materials and programs for all parties involved

  15. General Scope And Direction for the NG9-1-1 Transition Planning Committee (NGTPC) Transition Plans by Stakeholder perspective Emergency call/ emergency message originator Access Infrastructure Provider (AIP) 9-1-1 System and Services Public Safety equipment Operational/Administrative structure

  16. NENA is the Voice of 9-1-1 NENA and Industry Strategic Alliances Alliance for Telecommunications Industry Solutions (ATIS) Alliance of Information and Referral Services (AIRS) COMCARE Emergency Response Alliance E9-1-1 Institute Emergency Management Research Institute (EMRI) European Telecommunications Standards Institute (ETSI) International Association of Emergency Managers (IAEM) International Association of Fire Chiefs (IAFC) International Wireless Communications Expo (IWCE) National Academies of Emergency Dispatch (NAED) National Alliance for Public Safety GIS (NA-PSG) National Center for Missing and Exploited Children (NCMEC) National Joint TERT Initiative (NJTI) Urban and Regional Information Systems Association (URISA)