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The Dismissal Case Study of Ms. Heffernan: Examining Gross Misconduct and Employee Rights

This case study explores the dismissal of Ms. Heffernan from Dunnes Stores after she misused her loyalty card while on duty. Employed since 1999, Ms. Heffernan received an employee handbook outlining company rules, specifically prohibiting staff from using club cards during work hours. Despite her apology during a disciplinary hearing, the store manager terminated her employment, citing gross misconduct. This case raises questions about fairness in dismissals and the appeal process for employees facing termination. What guidelines should employers follow in such cases?

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The Dismissal Case Study of Ms. Heffernan: Examining Gross Misconduct and Employee Rights

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  1. HR – Dismissal Case Study

  2. CASE STUDY • Ms Heffernan • Employed by Dunnes Stores • Started in 1999 • Issued with employee handbook which outlined the company’s rules and procedures.

  3. Dunnes Stores Loyalty Card

  4. Ms Heffernan had accrued €110 on her card from customer purchases • It was explicitly stated in the contract that staff members could not use their club cards when on duty

  5. Disciplinary Hearing • At her disciplinary meeting Ms Heffernan said she was very sorry about what happened and that it was out of her character • And that other employees had done it also

  6. Gross Misconduct • The store manager decided after reviewing both the number and the size of the transactions stated that he had no option but to terminate her employment

  7. Ms Heffernan Appealed the decision with Dunnes • No appeal hearing was given • Instead the Regional Manager for the company wrote to her confirming the decision to terminate her employment

  8. Do you think that Ms Heffernan deserved to loose her job on a gross misconduct charge?

  9. Homework • See handout for details • Write a brief summary of tribunal appeal in the case of Ms. Heffernan • What are the Key guidelines that employers should follow?

  10. Blog as Requested • http://hr2ndyear.wordpress.com/ • Here you will find: • Additional Readings • Class notes • YouTube Clips • Resources For HR topics

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