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FUNCTIONAL AREAS

FUNCTIONAL AREAS. JOB ROLES. Human Resources. Recruitment, retention and dismissal of staff Training, development and promotion of staff The monitoring and maintenance of good working conditions Health and Safety Liaison with employee organisations and trade unions. HUMAN RESOURCES.

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FUNCTIONAL AREAS

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  1. FUNCTIONAL AREAS JOB ROLES

  2. Human Resources • Recruitment, retention and dismissal of staff • Training, development and promotion of staff • The monitoring and maintenance of good working conditions • Health and Safety • Liaison with employee organisations and trade unions

  3. HUMAN RESOURCES

  4. Finance • Preparing accounts • Paying wages and salaries • Obtaining capital and resources • Allocating budgets

  5. FINANCE

  6. Marketing & Sales • Market research • Primary research / secondary research • Marketing mix • 4 P’s (Product, Price, Place, Promotion) • Sales promotion • Advertising campaigns

  7. MARKETING & SALES

  8. Production • Obtain resources to produce goods or provide a service • Organising the resources to produce the goods or provide the service in the most appropriate way. In order for this to be achieved satisfactorily, several criteria must be considered. ….

  9. Production cont…. • The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?) • The resources which are needed to produce the goods or provide the service • How the resources an be organised to achieve the aims in the most cost-effective way • How the operation can be monitored and controlled to achieve the desired result.

  10. PRODUCTION

  11. Administration • Clerical work • Mail handling, record keeping, document production, organising meetings, dealing with enquiries etc • Cleaning and maintenance • Security • Health & Safety • IT and software

  12. ADMINISTRATION

  13. Customer Service • Providing information • Giving advice • Providing credit facilities • Delivering goods • After-sales service

  14. CUSTOMER SERVICE

  15. Information Technology • Management of ‘network’ • Allocating new users access • Dealing with queries • Setting up network services • Liaising with other users • Routine repairs • Provide a help desk

  16. Note: It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.

  17. DISTRIBUTION • Which channels of distribution to use – wholesaler, retailer, customer • Which method of distribution to use – road, rail, air, sea • How to get the products to the right place at the lowest cost

  18. Channels of distribution Most common channel of distribution is: MANUFACTURER WHOLESALER RETAILER CUSTOMER

  19. Channels of distribution Most common channel of distribution is: Who makes product MANUFACTURER Storage, e.g.. Cash & carry WHOLESALER RETAILER Shops CUSTOMER

  20. Tesco (location) Pontypool Tesco Tesco (location) HEAD OFFICE Tesco (location) Tesco (location) Tesco (location) Tesco (location) Tesco (location)

  21. BOARD OF DIRECTORS FOR TESCO • David Reid • Rodney Chase • Sir Terry Leahy • Richard Brasher • Philip Clarke • Andrew Higginson • Tim Mason • David Potts • Charles Allen CBE • Karen Cook • E Mervyn Davies • Dr Harald Einsmann • Ken Hydon • Carolyn McCall

  22. Head Office - Organisation Chart Look at individual job roles for each area for in depth breakdown for a chart Board of Directors Functional Area Manager Managing Directors Area Managers Deputy Functional Area Managers Deputy Area Managers Staff Store Managers

  23. TESCO – FUNCTIONAL AREAS Customer Service Finance Research & Development ICT HEAD OFFICE Administration Human Resources Marketing Distribution production Sales Finance

  24. Pontypool Tesco – Organisation Chart Torfaen Area Manager Store Manager Assistant Manager Supervisors Human Resources Manager Finance Administration Staff Staff Staff Staff Staff Diff supervisors for different areas (frozen, tills etc) Staff

  25. PUBLIC OWNERSHIP CENTRAL GOVERNMENT LONDON LOCAL GOVERNMENT TORFAEN COUNTY BOROUGH COUNCIL PONTYPOOL ACTIVE LEARNING CENTRE

  26. Council Organisations Pontypool Active Learning Centre Council Organisations Torfaen County Borough Council Council Organisations Council Organisations Council Organisations Council Organisations Council Organisations

  27. TCBC – FUNCTIONAL AREAS Customer Service Finance Research & Development ICT TORFAEN COUNTY BOROUGH COUNCIL Administration Human Resources Marketing Distribution production Sales Finance

  28. Pontypool Active Learning Centre – Organisation Chart Torfaen County Borough Council – Leisure Manager Manager Assistant Manager Supervisors Human Resources Manager Finance Administration Staff Staff Staff Staff Diff supervisors for different areas (gym/pool) Staff Staff

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