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Veterans’ Program Staff Training JVSG Program Staff Roles & Responsibilities. USDOL VETS Overview. USDOL/VETS funded programs are those authorized under Title 38, as amended by P.L. 107-288 and through the Jobs for Veterans Act (JVA)

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  • USDOL/VETS funded programs are those authorized under Title 38, as amended by P.L. 107-288 and through the Jobs for Veterans Act (JVA)
  • Offer a noncompetitive Jobs for Veterans State Grants (JVSG) program to eligible veterans
  • Offer competitive grants for veterans with special needs
  • Provide Veterans’ program monitoring and training through service reporting, desk audit tool, and Technical Assistance Visits to provide guidance


  • Homeless Veterans’ Reintegration Program (HVRP)
  • Homeless Female & Family Veteran Reintegration Program (HFVRP)
  • Veterans’ Workforce Investment Program (VWIP)
  • Transitioning Incarcerated Veterans’ Program (TIVP)
  • VA work study program
  • Vocational Rehabilitation & Employment (VR & E) program

Veterans Initiatives & Updates

With the expected return of Soldiers, Sailors and National Guard members from Iraq and Afghanistan as well as an increase in Military draw downs for all services, new initiatives and policies are being established at the Local, State and National levels to promote the continued employment of our Veterans

veteran s program
Veteran’s Program
  • DEO administers the JVSG and services are delivered through RWB One-Stop Career Centers
  • From 7-1-11 to 6-30-12:
  • Veterans, Eligible Persons, and TSMs served – 110,505
  • Received Staff Assisted Services – 98,021
  • Referred to Employment – 57,541
  • Referred to WIA Services – 4,122
  • Received Intensive Services – 8,361
  • Entered Employment – 60,755 (54%)
  • 2012 - Florida’s workforce partners are placing, on average, more than 500 veterans into jobs each week.
florida s workforce system

Workforce Florida, Inc.

Florida Department of Economic Opportunity

  • Strategic Planning
  • Research & Development
  • Policy Direction
  • Budget Approval
  • Funding Allocations
  • Chartering Regional Boards
  • Local Workforce Board Plan Approval
  • Workforce System Performance Guidance
  • Program Development & Guidance
  • Performance Management & Oversight
  • Federal Performance & Financial Reporting
  • Compliance & Financial Monitoring
  • Technical Assistance & Support
  • Workforce Staff Training & Development
  • Labor Market Statistics
  • Operation of Local One-Stop Career Centers
  • Workforce Service Delivery to Job Seekers and Employers
  • Local Workforce Plan Development & Implementation
  • Local Compliance & Financial Oversight and Accountability
  • Local Workforce Performance & Financial Tracking and Reporting

24 Regional Workforce Boards

Florida’s Workforce System


Administration and Operation

Local Delivery System

office of workforce program support
Office of Workforce Program Support
  • Provide support services to Regional Workforce Boards
  • Disseminate program information, guidance, training and technical assistance, program monitoring, performance evaluation and federal reporting, management of workforce contracts and grants and financial systems and data tracking for workforce system.
  • Manage the contract for Employ Florida Marketplace (EFM) system and coordinate required system enhancements, etc.

DEO Staff at Local One-Stops

Chapter 445.009, Florida Statutes requires:

  • Regional Workforce Boards enter into a Memorandum of Understanding with DEO to govern the delivery of employment services
  • Employment services must be provided under the guidance of the One-Stop operator
  • Local management direct the day to day activities of DEO staff
  • The Regional Workforce Boards determine how many staff based on the amount of funding
local veteran s program
Local Veteran’s Program

Florida’s One-Stop Career Centers are staffed with professionally trained Local Veterans’ Employment Representatives (LVERs) and Disabled Veteran Outreach Program specialists (DVOPs) to fill a particular niche in the overall set of services for Veterans and provide specialized services

    • DVOP specialists focus on providing Intensive Services to economically or educationally disadvantaged Veterans
  • LVER staff focus on conducting Employer Outreach on behalf of Veterans

JVSG Staff Training

  • All DVOP and LVER staff will complete National Veterans’ Training Institute (NVTI) required courses within 18 months of hire.
  • Orientation to Veteran Services (LES Prerequisite)
  • USERRA 101 & 102 (Recommended) userra101userra102
  • Veterans’ Benefits Online (Highly Recommended)
  • Labor & Employment Specialist (LES) Requiredfor all staff
  • Case Management (CM) Requiredfor DVOPs
  • Promoting Partnerships for Employment (PPE)
  • Requiredfor LVERs

DVOP Roles & Responsibilities

  • Disabled Veterans Outreach Program (DVOP) specialists prepare economically or educationally disadvantaged veterans & veterans with significant barriers by providing intensive services to reduce or eliminate potential employment obstacles.
  • DVOP staff facilitate services to veterans with special workforce needs through case management and provide referrals to employers for qualified Veterans.

Intensive Services & Case Management

  • All veterans who are pursuing employment will be registered in the EFM system.
  • Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services, as well as case management where needed.
  • Case Management can be established in the EFM.
  • Assessments and Employment Development Plans (EDPs) can be created in EFM.

DVOP Activities & Services

To prepare disadvantaged veterans for employment, match them with support services and reduce or eliminate barriers to employment DVOPs provide:

  • Assessment, Counseling, Intensive Services & Case Management
  • Referral to supportive services & job- focused/outcome- driven training, certification, etc.
  • Job development services and employer visits for JD
  • Job Referrals
  • Maintain up-to-date Network Guide
  • Organizational Outreach (to be discussed in detail later)

EFM Services Reminders

  • Complete Veteran registrations, including skills profile & Resume
  • Provide meaningful service
  • (services with asterisks commence or extend participation)
  • Accurate and concise case notes in EFM
  • Veteran File Search and Skills/Job matching
  • Identify self-registered veterans
  • Client messaging for effective communication
  • Alerts as reminders or triggers to veterans

LVER Roles & Responsibilities

  • LVERs primary role is Employer Outreach
  • Ensure priority for veterans in the One-Stop
  • Conduct Veterans' Program training for all One-Stop Career Center associates
  • Develop and maintain Federal Contractor List
  • LVERs also serve as advocates for employment and training opportunities with businesses, industries and community organizations.

LVER Advocacy Role

  • Plan, conduct and participate in Job Fairs
  • Communicate with Unions, Apprenticeship Programs, Chambers of Commerce, Economic Development Units
  • Facilitate and participate in Employer Mass Recruitments for new and expanding firms
  • Facilitate Employer Recruiting Agreements
  • Communicate with other venues and organizations providing services to veterans

Service Strategies for Success

  • Educate staff/partners (associates, managers, etc.)
  • Stay current on veteran related programs (local, state, US)
  • Become aware of and utilize available resources (job tools, websites, Networks, training, etc.)
  • Coordinate and effectively communicate with One-Stop Center managers on veterans’ issues
  • Promote full integration of veterans’ employment services
  • Share Best Practices, Success Stories, New Ideas, Etc. on Quarterly Manager’s Report and with other RWBs

Ultimate Strategy for Success

Follow-up !

Follow-up !!

Follow-up !!!



  • Veterans initiatives & Updates
  • Organizational Relationships
  • DEO Veterans Program
  • JVSG staff Roles and responsibilities

Contact Information

Shawn Forehand Paul Furbush

State Veterans’ Program Coordinator Asst. Veterans’ Program Coordinator

Phone:(850) 245- 7424 /Fax: (850) 921-3495 Phone:(850) 921-3867

Additional Resources:

DEO Veterans’ Workforce program Resources

DOL Vets Veterans Program Letters

DVOP/LVER Assistance | Laws, Rules & Regulations

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.