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1. SHORT CONVERSATIONS Exercise 12
2. DIRECTIONS TO GIVE THE TEST In this section you will find a number of listening comprehension tests which are based on the third part of the Test Of English for International Communication. These tests will help you practice and improve your business listening skills and you will also learn many new phrases. In the audio, you will hear a short conversations. On the screen, you will see a question and four possible answers. Choose the best answer to the question. 
3. 1) What problem does the woman have? A. Her cell phone isn't working B. Her keyboard is stuck C. Her camera is broken D. Her receipt has been lost 2) Where is this conversation taking place? A. In an office B. In a store C. At a party D. At a conference 3) What will the man probably do next? A. Return the woman's money B. Fix the woman's phone C. Help the woman choose a phone D. Help the woman find her receipt 
4. 4) What does the woman want to do? A. Purchase an extension cord B. Plug in her laptop computer C. Borrow the man's computer D. Recharge her laptop battery 5) What problem do the speakers have? A. Every outlet is in use B. The network is down C. A file has been deleted D. An electrical outlet does not work 6) What will the woman do next? A. Leave the coffee shop B. Get an extension cord C. Talk with an employee D. Buy a new laptop battery
5. 7) What is the woman's problem? A. She missed a meeting B. Her computer is not working C. She lost an important client D. Her assistant hasn't finished a project 8) What will the woman do at 4 o'clock tomorrow? A. Ask for technical support B. Talk with a supervisor C. Begin her project D. Meet a client 9) What does Bob plan to do next? A. Help with the presentation B. Postpone a meeting C. Make a telephone call D. Order a new computer
6. 10) What can be inferred about the speakers? A. They are husband and wife B. They work for a coffee company C. They are university students D. Their business is not doing well 11) What does the woman say about House of Coffee? A. It is growing rapidly B. It has the best drinks C. It has a new mocha freeze D. Its business is shrinking 12) Why are the speakers optimistic? A. Their sales are rising steadily B. They expanded their inventory C. They are opening 500 new stores D. They are using a new type of bean.  
7. 13) What is the relationship between the speakers? A. Colleague-colleague B. Company-client C. Salesman-buyer D. Manager-applicant 14) Why does the man phone the woman? A. To review her resume B. To reject her application C. To offer her a job D. To ask her for a date 15) What will the speakers probably do next? A. Hang up B. Set an appointment C. Start working D. Conduct an interview
8. 16) Who does the man need to speak to? A. Mandy Giles B. Martin Holt C. Walter Jennings D. Voice mail   17) What is the purpose of the man's phone call? A. To apply for a job B. To interview the regional manager C. To inquire about a meeting D. To speak to Mandy Giles   18) What does the woman offer to do? A. Phone Walter Jennings B. Return the man's call C. Take a message D. Transfer the phone call  
9. 19)What is the relationship between the speakers? A. Colleague-colleague B. Applicant-manager C. Company-client D. Salesman-buyer   20) What does the woman say about sick days? A. They can be used as personal days. B. They can be saved for the next year. C. There is no pay for them. D. There are six per year.   21) What does the man plan to do? A. Take two weeks' paid vacation B. Accept the position C. Learn more about the job D. Use all his sick days.  
10. 22) Where is the conversation likely taking place? A. At a train station B. At an electronics store C. At a post office D. At a bank   23) What does the woman say about the item she is sending? A. It is expensive B. It is breakable C. It is heavy D. It is labeled   24) What will the woman probably do? A. Pay for insurance B. Wrap the package carefully C. Travel to Japan D. Check the contents of the package