Tools for Innovation: Lateral Benchmarking . Jonathan Weaver UDM Mechanical Engineering Department firstname.lastname@example.org. References. Lateral benchmarking or ... what Formula One taught an airline . Murdoch, Adrian , Management Today, 11/01/1997 www.wikipedeia.com
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UDM Mechanical Engineering Department
“Dallas-based Southwest Airlines used to have a problem. Most of its aircraft were on the ground between flights for an average of 40 - expensive - minutes. Although it had benchmarked its refueling processes against other airlines, it found it was already one of the leaders. Some sort of quantum leap for improvement was needed, so it looked outside the airline industry for the most efficient refuelers in the world - Formula One racing. Adopting the turnaround processes used during pit stops, Southwest Airlines can now refuel an aeroplane in 12 minutes.”
Lateral benchmarking or ... what Formula One taught an
airline. Murdoch, Adrian , Management Today, 11/01/1997