2. Purpose. Share specific guidelines and techniques!Enhance your job performance Present a positive image for your organization.. 3. Communication. 7% with our words23% with the tone of our voice70% by the actions of our body and faceFrom Visionus.com 2005. 4. 7 Main Points. Be Prompt, Prepared and CourteousEmploy Effective ListeningDiffuse Anger or FrustrationOffer Professional AssistanceDelivering a Difficult MessageBalancing your time with the needs of the callerConclude the 21
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