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Staff Buy-In for Process Improvement. Rick Redmond, LCSW Administrator for Admissions & Community Services Acadia Hospital Bangor, Maine (207) 973-6811. Buy In.

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staff buy in for process improvement

Staff Buy-In for Process Improvement

Rick Redmond, LCSW

Administrator for Admissions & Community Services

Acadia Hospital

Bangor, Maine

(207) 973-6811

buy in
Buy In

“Signifies the commitment of interested or affected parties to a decision…to buy in to the decision, that is, to agree to give it support.”

where is buy in needed
Where is buy-in needed?

AIMProblem 

Idea Process Change 

Outcome Mission

ingredients for buy in
Ingredients for Buy In
  • Executive Champion
  • Strategic Change Leader and Change Team Selection
  • Do Homework on the Problem
  • Get Started Without Ado
  • Data
  • Communication
executive champions
Executive Champions
  • Spotlighting importance
  • Connecting the vision and mission to the identified problem and desired outcome
  • Communicating on the back end
change leader
Change Leader
  • Seen as a change agent and respected
  • Tenacious about this priority
  • Hands-on support
  • Uses the riches of the change team
change team
Change Team
  • Strategic recruitment for talent, openness and diversity
  • Educated in NIATx principles (PI 101)
  • Diligent attendance and participation
  • Willing to experiment and bend
getting started without ado
Getting Started Without Ado
  • Start small
  • Brief experiments
  • Back-checking
  • Resourcing
data and communication
Data and Communication
  • Have a data person on change team
  • Keep it simple
  • Rapid data turnaround
  • Celebrate success – “a big deal”
outcomes will shape buy in from leaders and line staff not directly involved in the initial change

Outcomes will shape buy-in from leaders and line staff not directly involved in the initial change…

What about change resistance?

2 nd phase buy in
2nd Phase Buy In
  • Use momentum
  • Spread excitement and incentive
  • Train more change leaders
examples from the field
Examples from the Field
  • Successes
  • Failures
lessons learned buy in
Lessons Learned – Buy In
  • Signals from Leadership are Key
  • Don’t aim for culture change first
  • Change Team buy-in through education and participation in decision
  • Larger organizational buy-in to by tying outcomes to appealing goals
  • Keep momentum rolling
  • Spread the buy-in