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2. STABLE SYSTEM/PROCESS. A PROCESS WILL BE IN STATISTICAL CONTROL WHEN, THROUGH THE USE OF PAST EXPERIENCE, WE CAN PREDICT, AT LEAST WITHIN LIMITS, HOW THE PROCESS WILL BEHAVE IN THE FUTURE. 3. PROCESS IMPROVEMENT. IMPROVEMENT OF A STABLE PROCESS CANNOT BE DONE BY TAMPERING WITH OUTPUT (E.G., MANAG

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