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Citizen Engagement Through Innovative Technology

Explore and implement apps and online services to enhance citizen engagement and customer service. Develop project management, evaluation, and communication skills to drive organizational improvement. Research, evaluate, and implement new technologies to serve citizens better and build a rewarding career in public service.

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Citizen Engagement Through Innovative Technology

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  1. Engaging Citizens with New Technology Ben Kittelson

  2. Goal “To explore apps and online services that will improve customer service and citizen engagement between the City of Gresham and Gresham residents.”

  3. Learning Objectives • Apply Project Management Skills from PA 558 • Put Evaluation Skills into Practice from PA 555 • Build on Citizen Engagement Experience from positions at West Linn and Oregon Metro. • Expand Communications Skills from positions at West Linn, ELGL and Oregon Metro. • Integrate what I've learned into the Organization Experience.

  4. ReCollect • Research and evaluation of ReCollect. • Adopted and being implemented. • Created communications plan. • Created messaging document and sample materials.

  5. Boards & Commissions • Research into the service, evaluated compared to Volgistics. • Being implemented. • Created internal communications.

  6. Textizen • Research and evaluation, new way to engage and receive input. • Was not approved because of funding. • Created draft survey. • Created draft evaluation plan. • Created internal communications.

  7. City Hall App • Researched and evaluated a number of options. • Narrowed down to SeeClickFix and CitySourced. • Created internal communications including summary sheets and a presentation to technology steering committee.

  8. Competencies • #3: Addressing challenges in public interest. • #4: Identify & engage with public policy process. • #5: Employ qualitative techniques to manage resource use. • #6: Create systems and processes to improve organizational performance. • #7: Develop creative solutions to public service challenges. • #9: Demonstrate verbal and written communication skills.

  9. Significance of Work • Implementation of 3 new apps. • First in Portland area with City Hall App. • Citizens can report issues to the city via their phone. • Move volunteer applications online. • Create database for volunteers. • Serve citizens better.

  10. Implications for Career • Became more passionate about local government. • Encouraged by the new technology that is out there. • Energized by the chance to manage my own public project.

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