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The Baldrige Model of Performance Excellence

The Baldrige Model of Performance Excellence. A framework for continuous improvement. Random Acts of Improvement. Aim of the Organization. Goals and Measures. Aligned Acts of Improvement. Aim of the Organization. Goals and Measures. Aligned Acts of Improvement. School. Improvement.

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The Baldrige Model of Performance Excellence

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  1. The Baldrige Model of Performance Excellence A framework for continuous improvement

  2. Random Acts of Improvement Aim of the Organization Goals and Measures Aligned Acts of Improvement Aim of the Organization Goals and Measures

  3. Aligned Acts of Improvement School Improvement Plan = Programs and processes GOALS

  4. Performance ExcellenceAt All Levels…

  5. It’s About Alignment! • Can we get everyone rowing in the same direction?

  6. Putting Together The PiecesThe 7 Baldrige Categories • Leadership • Strategic Planning • Student/Stakeholder Focus • Information and Analysis • Human Resource Focus • Process Management • Performance Results

  7. Category 1Leadership • Requires leaders to set and communicate direction consistent with stakeholder requirements • How do leaders set and communicate direction? • How do leaders monitor progress? • How do leaders model the use of the principles of quality management?

  8. The Critical Role ofWalking Your Talk Simply put:“If the leader doesn’t get significantly involved with the effort, no one else will take it seriously.”

  9. Category 2Strategic Planning • Translates stakeholder needs into goals, measures and action plans • How do we develop goals and measures? • How do we implement the plan? • How does each individual’s personal goals and actions support the plan?

  10. Category 3Student & Stakeholder Focus • Defines the aim of the district, school or classroom • How do we determine stakeholder requirements? • How do we measure student and stakeholder satisfaction? • How do we build positive relationships with students and stakeholders?

  11. Do you enjoy reading to learn?

  12. Category 4Information & Analysis • Provides the foundation for aligned decision making in all areas of the system • How do we select and manage information? • How do we select and use comparative data? • How do we evaluate and improve information systems?

  13. Quality Tools

  14. Category 5Human Resource Focus • Examines how the district, school or classroom enables workers to develop and utilize their full potential • How do we ensure collaboration and teamwork? • How are workers trained, educated and evaluated? • How do we measure and improve employee moral and well-being?

  15. Category 6Process Management • Addresses how educational products and services are designed, implemented and improved • How do we design instructional and support processes? • How do we continually improve important processes using Plan, Do, Study, Act?

  16. Pulling it all together!

  17. What’s Been Done… • “Navigating change in uncertain times” concept (Michael Fullan) • L to J (Lee Jenkins) • Contemporary School Leadership • An overview of the Baldrige framework • Action Research and quality tools and processes (Susan Leddick) • Groups: Beginners, Continuing, Pioneers…

  18. Building on Past Activities…Where Could We Go Next? • Continue Action Research teams • Utilize quality tools and the PDSA process for data driven decisions • Continue to align student, classroom, school and District actions • Connect all employees to CSIPs and the District strategic plan • Continue driving toward student ownership and accountability for learning

  19. Draft- Continuous Improvement Strategic Outcomes What Do You Think?

  20. What supports or drives this idea? What are potential road blocks to this idea? What steps should we take to carry out this idea?

  21. Category 7Performance Results • Examines the district, school or classroom performance in key areas • What is the level of baseline performance? • What is our performance over time? • How do our results compare to similar districts, departments, schools or classrooms

  22. Balanced Scorecard

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