Benefits of Integrating Zoom with Your ngDesk Subdomain-ngdesk.com

1. Benefits of Integrating Zoom with Your ngDesk Subdomain Zoom is considered the pioneer in the cloud platform for video, audio conferencing, instant screen sharing, chat, and webinars. The integration of Zoom with your ngDesk subdomain facilitates you to interact with your existing customers and prospective clients in a real-time environment with a human touch. It is an effective tool for your business, as it allows you to remove the communication gaps in terms of time. Thus, integrating a powerful tool like Zoom on your ngDesk subdomains takes only a few minutes and helps you to address your customer request within an instance. The benefits of integrating the Zoom application with your ngDesk subdomains are as follows: Impressing the Customer with Video The Zoom application integration with your ngDesk subdomain allows users to add video and screen sharing capabilities to their support experience. Your clients want to have a single interface of communication. Through the video, you can connect with your clients and resolve all their queries, and support tickets. It allows building trust between both the parties and acts as a wow factor because some of your customers are not easygoing with the face-to-face customer and technical supports. This integration with the Zoom application in the customer service platform of your company has brought more than 97 percent of customer satisfaction. It provides you a one-touch environment to deep dive with customers and fully understands their problem. Experts from your company have found that video is the most efficient channel for diagnosing complex issues and communicating a resolution. An Extension of Good Will Effective use of video as remote support is what is used in a support and ngDesk subdomain by your customers. Resolving customer queries via Zoom video call appears to be a warm gesture through which your agents can solve all their client queries and support tickets spontaneously. Sometimes customers face technical glitches with your applications. Through screen sharing, you can navigate through your application configurations and external integrations, so real-time collaborations enable your support executives to resolve your client’s queries and avoid any chances of miscommunication. (Know More) Follow US