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About Nexgen Agency NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers. Let’s face it, most BPO/Contact Center providers are a complete disaster.

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Presentation Transcript
vip customer care

VIP Customer Care

You Outsource, We Manage, That Simple

Nexgen Agency

about nexgen agency

About Nexgen Agency

NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers.

Let’s face it, most BPO/Contact Center providers are a complete disaster. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners. Trust us, we know how you feel.

vip contact call center solution

VIP Contact Call Center Solution

  • Full Customer Lifecycle Management (care, support, service, sales)
  • Level 1-3 High End Technical Support
  • Problem Solving/Complaint Handling
  • Pro-Active Outreach at Key Milestones in the Customer Relationship
email and chat support

Email and Chat Support

  • Chat
  • Live Customer Support
  • Complaint Resolution
  • Technical Support
  • Email
  • Product Inquires
  • Order Fulfillment
  • Order Taking
  • Feedback or Inquiry Response
  • Troubleshooting
  • Payment and Order Inquires
social media management

Social Media Management

  • Reaching a wider audience, meaning more customers
  • Promoting your business with content customers care about
  • Combining that content with a strategy that gets it to the right customers at the right time
contact us

Contact Us

Global Headquarters

Hillsboro Executive Center500 Fairway Drive Suite 200 Deerfield Beach, Florida 33441

Call Us

+1 954 708 2896

Email Us

info@nexgenagency.com

Website

http://www.nexgenagency.com/