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Advanced Modes of Communication - Unit Five - BCCO PCT #4 PowerPoint

This course aims to orient participants to advanced modes of communication. It covers the evaluation of appearance and behavior, thought content, perceptual abnormalities, affect, concentration, and cognitive-intellectual functions. The process of modeling and intervention strategies are also discussed.

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Advanced Modes of Communication - Unit Five - BCCO PCT #4 PowerPoint

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  1. Intermediate CIT Course TCOLE Course # 3841 Texas Commission On Law Enforcement AND UNIT FIVE BCCO PCT #4 PowerPoint BCCO PCT #4 PowerPoint

  2. Unit Goal: 5.0 To orient participants to a variety of advanced modes of communication.

  3. 5.1 First Three Minute Assessment: Four Components 1. Elements of Evaluation 2. Intellectual Functioning 3. Behavioral Reactions 4. Emotional Reactions

  4. 5.1 Elements of Evaluation Appearance and behavior A.neat, B. clean, C. dirty, D. disheveled, E. attitude toward officer, nervous mannerisms)

  5. 5.1 Elements of Evaluation Appearance and behaviorContinued F. Stream of talk G. easy, H. difficult/reluctant, I. one-track conversation,

  6. 5.1 Elements of Evaluation Appearance and behaviorContinued J. silent, K. confused, L. inappropriateresponse

  7. 5.1 Elements of Evaluation Continued Thought content A. preoccupations or obsessions, B. delusions, C. suspicions, D. paranoia,

  8. 5.1 Elements of Evaluation Thought content Continued E. suicidal ideations, F. rational vs. nonsensical thought

  9. 5.1 Elements of Evaluation Continued Perceptual abnormalities A. visual, B. mental, C. tactile, D. auditory,

  10. 5.1 Elements of Evaluation Perceptual abnormalities Continued E. olfactory-hallucinations, F. depersonalized perceptual unrealities

  11. 5.1 Elements of Evaluation Continued Affect-prevailing emotional tone A. happiness, B. elation, C. sadness, D. depression, See Participant Handout Page 18

  12. 5.1 Elements of Evaluation Affect-prevailing emotional tone Cont’d E. irritability F. anger, G. confusion, H. suspicion,

  13. 5.1 Elements of Evaluation Affect-prevailing emotional tone Cont’d I. fear, J. anxiety, K. lack of expression, L. inappropriate laughing or crying

  14. 5.1 Elements of Evaluation Continued Concentration A. ability to recite either 1.) the months of the year or 2.) the days of the week in reverse; 3.) ability to subtract 7s serially

  15. 5.1 Elements of Evaluation Continued Cognitive-intellectual functions A. alert, B. dull, C. drowsy, D. confused

  16. 5.1 Elements of Evaluation Cognitive-intellectual functions Cont’d E. ability to name U.S.Presidents, F. ability to judgedistances, G. memory of events

  17. 5.1 Intellectual Functioning: A. Clear/alert vs. foggy/confused B. Understands easily or C. difficulty in understanding (is it due to low IQ or language difficulty?) D. Stream of mental activity is disordered (talks in jingles,repetitive)

  18. 5.1 Intellectual Functioning -Cont’d E. Over-productive F. Delusions/hallucinations (runs on and on, rambles)

  19. 5.1 Behavioral Reactions: Attitude A. cooperative, B. helpful, C. interested, D. uncooperative,

  20. 5.1 Behavioral Reactions Attitude – Cont’d: E. resistant, F. indifferent

  21. 5.1 Behavioral Reactions Controlled behavior A. Coordination and gait B. normal or disturbed C. Distrusting

  22. 5.1 Behavioral Reactions Controlled behavior Continued: D. withdraws 1.) isolatesself 2.) Shy / meek 3.) introverted

  23. 5.1 Emotional Reactions A. Low 1.) Depressed 2.) sad B. Violative 1.) quickly springs from one emotion to another C. Helpful 1.) motivated 2.) caring D. Suspicious

  24. 5.1 Emotional Reactions Continued C. Helpful 1.) motivated 2.) caring D. Suspicious

  25. 5.1 Emotional Reactions Continued E. Irritable 1.) annoyed 2.) angry F. Bitter G. Bullying

  26. 5.2. L.E.A.P.S. concept of interaction. Listen Empathize Ask Paraphrase Summarize

  27. 5.3. The Process of Modeling Learning through observation Characteristics that contribute to or interfere with communication: A.age, B. gender,

  28. 5.3. The Process of Modeling - Characteristics that contribute to or interfere with communication - Continued C. ethnicity D.affect, E.language and F.actions

  29. 5.3. The Process of Modeling - Continued Intervention/Communicationstrategies: A. establish credibility, B. diffusion and C. calming techniques

  30. 5.4 Characteristics that contribute to a positivecommunication experience. Introduction of officer to subject/suspect: 1. Identify yourself as a Deputy Constable.

  31. 5.3. Introduction of officer to subject/suspect 2. Use identifying statements. a. “I am (name), I am a Deputy Constable with the Bexar County Constable’s Office PCT#4, and I want to helpyou.”

  32. 5.3. Introduction of officer to subject/suspectidentifying statements b. “This is (name) with the Bexar County Constable’s Office PCT#4. 1.) I would like to talk to you about what happened today. 2.) I understand that there is a problem, and I would like to help you.”

  33. 5.4 Opening Statements Initial Contact 1. Establishes a leadership role in the conversation 2.Identifies the ultimate goal-to resolve the situation with minimalharmto any person

  34. 5.4 Opening Statements Initial Contact 3.Allows the subject/suspect to respond with his immediate thoughts structuring a dialogue a.“I want to help you resolve whatever concerns you have, and I want to understand what you need.”

  35. 5.4 Opening Statements Initial Contact 3. Allows the subject/suspect to respond with his immediate thoughts structuring a dialogue b. “I understand what has been done and I want to help you in minimizing your consequences

  36. 5.4 Opening Statements Initial Contact 3. Allows the subject/suspect to respond with his immediate thoughts structuring a dialogue c.Together, we should be able to find some alternatives to your problem.” (for criminals caught in the act)

  37. 5.4. Reflecting Statements 1.Encouragecommunication 2.Neutralresponses to statements made by the subject/suspect to encourage him to continue talking

  38. 5.4. Reflecting Statements Continued 3.Examples: a. “I see…” b.“Tell me about it…” c.“That would be one option…” d.“What other options do you have?”

  39. 5.4. Methods of Gaining Trust 1.Honestyand sincerity are essential for maintaining trust, for current and future consumer/officer contact 2. Very simple tasks assigned to yourself on which you can follow through immediately reflect honesty

  40. 5.4. Methods of Gaining Trust – Continued 3. Make sure that you validate the positive things that the subject -suspect has done

  41. 5.4. Methods of Gaining Trust – Continued 4. Gain confidence by forewarning that certain things may take place a.“I’m not going to lie to you. You will probably be going to jail.”

  42. 5.4. Methods of Gaining Trust – Continued 4. Gain confidence by forewarning that certain things may take place b.“You have been very straightforward with me and I am going to be straightforward with you. You are going to have to be handcuffed when you ride in the car.”

  43. 5.4 Communication to defuse - calming techniques 1.Show understanding - empathy - attempt to calm an agitated subject/suspect by showing an understanding of his feelings 2.Use modeling - attempt to calm by displaying your own calmness, and speak slowly and evenly

  44. 5.4 Communication to defuse - calming techniques Continued 3.Reassure - calm the agitated subject/suspect by easing his fears; assure subject/suspect of safety

  45. 5.4 Communication to defuse - calming techniques Continued 4. Allow ventilation - attempt to calm an agitated subject/suspect by encouraging communications, and allow a person to unload (but don’t get so caught up that you forget to be solution-oriented)

  46. 5.4 Level of Communication 1. Communicateon a level that is easy for the subject/suspect to understand and respond 2.Use similarwords

  47. 5.4 Level of Communication Continued 3. Don’t talk over the subject’s/suspect’s head, keep it simple 4. Example: Rather than saying “At this time, you are required to exit the vehicle” use “I need for you to step out of the car.”

  48. 5.5 Barriers to Active Communication Lack of Active Listening: 1.Arguing- avoid creating a conflict 2.Criticizing- avoid making the person feel worse

  49. 5.5 Lack of Active Listening – Cont’d 3.Jumping to conclusions - don’t tell the person what you think the problem is 4.Pacifying - don’t belittle the situation 5.Derailing - don’t change the subject too abruptly unless there’s a need to distract

  50. 5.5 Lack of Active Listening – Cont’d 6.Moralizing - avoid using moral obligations to manipulate the situation 8. Name-calling - putting the person down will make the matters worse 9.Ordering - an authoritative approach may create resistance

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