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Chicago Taxi Programs. Alternative Public Transportation Options Using Taxi Services And Technologies. Presented by: Melinda J. Metzger Deputy Executive Director September 20, 2010. ADA Paratransit Services. FTA requirements

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chicago taxi programs
Chicago Taxi Programs
  • Alternative Public Transportation Options Using Taxi Services
  • And
  • Technologies

Presented by:

Melinda J. Metzger

Deputy Executive Director

September 20, 2010

ada paratransit services
ADA Paratransit Services
  • FTA requirements
    • FTA requires complementary ADA paratransit services with in ¾ miles of a fixed route
    • Service must be provided on the same days and hours as fixed route services
    • Fares may be established at twice the fixed route fare
  • Challenges
    • Controlling cost
    • Meeting service demand
  • Options

Taxi services are used around the country to assist in providing ADA paratransit services

pace taxi models
Pace Taxi Models
  • Suburban Taxi Services
    • DuPage and Kane Counties
    • Consumer access via a central call center
    • Pace taxi contract services
      • Reimbursement at contracted mileage rates
      • Contract driver/vehicle requirements and performance measures
    • Regulatory Agency- Various municipalities
  • City of Chicago Taxi Services
    • User side subsidy
    • Pace limited rate reimbursement
    • Regulatory Agency

City of Chicago Department of Business Affairs and Consumer Protection

suburban taxi programs
Suburban Taxi Programs

Ride DuPage


Demand Response

Ride in Kane


Demand Response

  • Pace contracts directly with various taxi companies
  • Service is managed by central call center
  • Trips are brokered and communicated through Trapeze Trip Broker system
  • Performance measures accessed daily
  • Fares vary by service area
  • Regulatory Agencies – Local Municpalities
chicago taxi programs1
Chicago Taxi Programs

Taxi Access Program


On Demand and Hail Service

Mobility Direct Program (MD)

Subscription Service

taxi access program tap in chicago
Taxi Access Program (TAP)in Chicago
  • TAP provides on demand same day taxi service for eligible ADA Paratransit passengers
  • City of Chicago ordinance mandates all taxi affiliations and independents to participate in TAP
  • ADA certified customers use taxis for trips that originate in the City of Chicago at subsidized rates
  • ADA certified customers can purchase one-way rides valued up to $13.50 for $5.00
mobility direct program md
Mobility Direct Program (MD)
  • MD program is available to eligible ADA Paratransit passengers
  • MD program provides subscription taxi service within the City of Chicago
  • Trips must occur at least twice a week to and from the same places and on the same days and at the same time each day
  • Taxi affiliations choose to participate in the MD program
  • MD Fare is $3.00 each one way trip (same as paratransit services)
pace chicagotaxi programs
Pace ChicagoTaxi Programs
  • TAP and MD are low cost and convenient options for ADA certified riders
  • These services go beyond what is required by FTA for ADA Paratransit
tap and md start up challenges
TAP and MD Start up Challenges
  • Taxi programs operated using manual and paper based voucher systems
      • Printing and inventory of 350,000 vouchers annually
      • Manual audit of each voucher presented for payment
      • Manual reconciliation of taxi invoices to process payment
  • Mailed voucher may take up to 7 days to deliver to customer
  • MD trips manually communicated and reconciled
  • Paper vouchers susceptible to mistakes
  • Labor intensive to manage/monitor
how it works
How It Works
  • Card is swiped at the beginning and at the end of the trip to communicate GPS data
  • System communicates cab #, driver # and rider information
  • System verifies eligibility of trip
  • Authorizes or denies trip
  • Wireless communication sends complete trip data to system to process payment
automated auditing tools
Automated Auditing Tools
  • Data available in real time
  • GPS verification of trip origin and destination
  • Fare verification
  • Identifies service area violations
  • Identifies trip linking violations
  • Identify drivers with frequent maximum fares
  • Identifies questionable patterns of trips
  • Identified trend information by driver and rider
technology benefits to pace
Technology Benefits to Pace
          • Elimination of printing and inventory of paper vouchers
          • Elimination of manual invoice reconciliation for payment
          • Automated auditing tools to identify fraud and trips which violate service guidelines
  • GPS data for planning and trip verification
  • Quicker turnaround and better tracking of expenses and revenue
technology benefits for riders
Technology Benefits for Riders
  • One card – no paper vouchers to buy and carry
  • On-line purchase of trips – 24/7
  • On-line and IVR tracking of usage – 24/7
  • Immediate access of trips after purchase
technology benefits for taxis
Technology Benefits for Taxis
  • Electronic payment process –no paperwork
  • Quicker turnaround of payment
  • Ease of eligibility determination
    • Picture ID of rider
    • Swipe verification of rider eligibility and rider account verification
  • MD and TAP card demonstration: August, 2007
  • MD Fully implemented: March, 2008
  • TAP fully implemented: September, 2009
  • Last paper voucher expired: March, 2010
growth of trips using swipe card
Growth of Trips Using Swipe Card








taxi equipment inspections
Taxi Equipment Inspections
  • The City of Chicago, in collaboration with Pace, has set up inspection processes for taxi swipe card devices.
  • Devices are checked for communication of GPS and Pace swipe card information.
of trips with complete gps data
% of Trips with Complete GPS Data

Data Collected Shows Steady Increase

continued challenges
Continued Challenges
  • Coordination with City of Chicago regulatory agency and taxi industry – City has been very supportive of Pace
  • Compatibility of taxi card reading equipment and software with Cab Connect (examples: back seat card readers, software updates, etc.)
  • Certification process of card reading equipment in Chicago taxis
  • Continuous driver and rider training
  • Coordinate with other paratransit technologies and data
  • How to expand the technology into the suburbs- regulatory- ordinances vary
pros and cons
Pros and Cons
  • Pros
    • 24/7 service access
    • Cost efficient - Paratransit service supplements existing taxi service
    • Variety of taxi providers
  • Cons
    • Quality of service varies- Driver needs training to better understand how to serve people with disabilities
    • Driver accountability- Taxi companies do not employ drivers
    • Reconciliation of billing information
in conclusion
In Conclusion

Transit continues to look at ways to utilize the taxi industry in paratransit services