Task Group on development of e-Government indicators (TGEG)

1. Task Group on development of e-Government indicators (TGEG) Report on e-Government indicators2008 Global Event on Measuring the Information Society Geneva, 27-29 May 2008 Makane Faye UN Economic Commission for Africa

2. Introduction • Reliable indicators on ICTs help policy makers formulate strategies for ICT-driven economic growth and social development • The GPA states: ““All countries and regions should develop tools so as to provide statistical information on the Information Society, with basic indicators and analysis of its key dimensions. Priority should be given to setting up coherent and internationally comparable indicator systems, taking into account different levels of development.”

3. ESCWA • Launched in June 2004 • Objectives: • develop a common set of core ICT indicators • Enhance the capacities of National Statistical Offices • Develop a global database

4. 42 Core indicators • Divided under four categories: • ICT infrastructure and access; • Access to, and use of ICT by households and individuals; • Use of ICT by businesses; and • ICT sector and trade in ICT goods • The list was recognized at the 36th session of the UN Statistical Commission, held in New York, during 1-4 March 2005

5. Developing e-Gov indicators • The list of 42 indicators does not cover all vital sectors of the information society in details • Members of the Partnership agreed to further develop specific sectors such us e-education, e-government, etc. • Establishment of aTask Group on development of e-Government indicators (TGEG), coordinated by UN ECA

6. Work in progress of the TGEG • Following preparation of a conceptual draft from secretariat, the following meetings discussed development of the indicators • The meeting of the Fifth African Technical Committee on the African Information Society Initiative (AISI), held in Addis Ababa in December 2006 • The ECA-ITU-UNCTAD Regional Workshop on Information Society Measurements in Africa, in March 2007 in Addis • The WSIS Cluster of events (Action Line C7), held in Geneva in 23 May 2007 and 24 May 2008

7. ICT indicators in the African context • The basic question is: how to address the developmental challenges of countries and accelerate their socio-economic development process through the development, deployment and exploitation of ICTs • Hence the launch of AISI, with the main aim of supporting countries to develop/implement e-strategies • The process follows a phased methodology on the development and use of ICT indicators, including on e-government, for benchmarking, implementation and evaluation

8. The Baseline/e-readiness study • The most important phase for the identification and collection of indicators is that related to the baseline study, which constitutes the first step in developing e-strategies in Africa • It provides a basis for setting targets and projections for the various programmes and initiatives of the e-strategy • A methodological framework derived from the SCAN ICT programmewas used for the e-strategy development process and for Africa’s contribution to the list of core ICT indicators of the Partnership

9. Selecting Core e-Government indicators • Based on the CUT (Capacity, Utilization, Transformation)model developed by UN ECA • It provides an avenue for the development of suitable indicators for assessing the statusof the development, deployment and the use of ICTs in African countries • It guides and facilitate the ICT4D policy and plan development process and • It monitors the ICT policy implementation

10. indicators indicators indicators Indicators and the NICI Process THE BASE/CASE provide basis and make case guide policy formulation THE WHAT..? guide the development and target setting THE HOW..? monitor, assess, measure progress and ‘impact’

11. TRANSFORMATION ‘impact’ indicators The ‘CUT’ Model for ICT4D Indicators intensity USAGE indicators CAPACITY indicators time

12. TRANSFORMATION ‘impact’ indicators • Measurements of the impact of the dev • of the information society on: • government system operations & staff • delivery of services • performances and activities • local communities USAGE indicators intensity • ICT Facilities and Resources • level, degree and spread of access • degree and level of usage • distribution of usage in specific • communities, groups and sectors CAPACITY indicators • ICT Delivery Infrastructure • Platform, Facilities and Resources • size • capacity • spread & coverage • degree and level of deployment • Other ICT resources • capacity • spread & coverage • degree & level of deployment time

13. Summary of the CUT Model

14. Proposed List of Core of e-Government Indicators

15. Proposed List of Core of e-Government Indicators

16. Proposed List of Core of e-Government Indicators

17. Proposed List of Core of e-Government Indicators

18. The way forward • It is essential that members of the Partnership work around a limited number of key indicators • Need to build on the experience of other continents and stakeholders • Contributions are highly sought from partners for completion of the work of the TGEG

19. Thank You ! Makane Faye mfaye@uneca.org Visit:www.uneca.org/aisi