Members: Markus Hartono [ 122071080 ] Theresia Lola [ 12208118 ] Tulus Basuki [ 122080122 ] - PowerPoint PPT Presentation

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Members: Markus Hartono [ 122071080 ] Theresia Lola [ 12208118 ] Tulus Basuki [ 122080122 ] PowerPoint Presentation
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Members: Markus Hartono [ 122071080 ] Theresia Lola [ 12208118 ] Tulus Basuki [ 122080122 ]

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Members: Markus Hartono [ 122071080 ] Theresia Lola [ 12208118 ] Tulus Basuki [ 122080122 ]

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  1. Members: • Markus Hartono [ 122071080 ] • Theresia Lola [ 12208118 ] • Tulus Basuki [ 122080122 ] • Kristian Wahyu [ 122080067 ]

  2. STRATEGIC PARTNER Mobile-8 is owned by reputable shareholders with world-class experience and expertise who have the ability to provide significant strategic contributions to the company’s business growth: 1. Bimantara Group, through MNC with its three leading national television stations, print media and radio networks, is able to provide media and various rich content library to support the company’s growth. 2. Korean Telecom Freetel Co Limited (KTF Korea), as the second largest CDMA operator in South Korea, KTF has major contribution in transferring technology to ensure international product and service standard quality. 3. Qualcomm Incorporated, USA, the inventor and pioneer of CDMA and other wireless technologies, provides active support for the latest CDMA technology implementation and development. 4. Asia Link, a subsidiary of First Pacific Company Ltd., Hong Kong, is a majority shareholder in the Philippine Long Distance Telephone Company (PLDT) and SMART, the largest cellular operator in the Philippines. 5. PT. Media Nusantara Citra (MNC), a strategic partner of Mobile-8, is the largest and the only integrated multimedia group in Indonesia with a significant number of hours of programs in their content library. MNC’s popular local multimedia content will help secure the success of Mobile-8’s value-added services deployment. 6. TV MOBI, is an example of our strategic value added service which aims to fulfill the demand for high-quality and widevariety of multimedia contents. The key success factor for value added services is content. Based on AGB Media Research data, Indonesians favor local content over non-local content, and MNC’s local content has consistently been ranked in the 20 favorite programs by Indonesian television viewers. PT Mobile-8 Telecom,Tbk Confidential

  3. VISION & MISSION VISION To be the ‘Operator of Choice’ by exceeding our customer’s expectations with a focus on efficiency and connection with their dynamic, creative, practical and highly mobile lifestyles. MISSION To maximize value for our stakeholders with continued innovation and strong corporate governance. TARGET MARKET We provide every Indonesian with high quality and great value voice and data services. We have specially created products to suit customer needs and lifestyle, whether they are using the cellular phone for the first time, a teenager, a young professional or mobile executive. PT Mobile-8 Telecom,Tbk Confidential

  4. NEW MOBILE-8 VALUES PT Mobile-8 Telecom,Tbk Confidential

  5. CUSTOMERS CYCLES EXTERNAL [END USER] • INTERMEDIATE • Supplier • Logistics • Dealer • Distributors • Outlets • INTERNAL • Billing System • Network • IT • Purchasing • Marketing • Sales • Finance • etc PT Mobile-8 Telecom,Tbk Confidential


  6. CELLULAR TELECOMMUNICATION AT GLANCE [1] MSC : Mobile Switching Center PSTN : Public Switching Telephone Network ISDN : Integrated Service Digital Network PDN : Public Data Network PLMN : Public Land Mobile Network PT Mobile-8 Telecom,Tbk Confidential

  7. CELLULAR TELECOMMUNICATION AT GLANCE [2] Base Transceiver Station PT Mobile-8 Telecom,Tbk Confidential

  8. Fren Duo Core Values CDMA 2000 1X Izin FWA Izin Seluler Nomor sekunder (FWA) Nomor Utama (Seluler) Paired/ Gabung 2 keuntungan yang tergabung, yaitu mobilitas bebas roaming dan tarif lokal yang hemat Aktif Dua-Duanya (Dual Active) & Single account

  9. GSM FWA (Fixed Wireless Access) Seluler Untapped Position/Pasar yang belum tergarap ? CDMA

  10. Tariff Fren Duo Menelepon Murah Ditelepon Murah

  11. Keuntungan bagi pelanggan Mendapatkan layanan seluler yang mobilitas penuh dengan tariff lokal yang sangat hemat Menelpon ke sesama Fren dan hepi Se-Indonesia gratis (isi ulang min. 10K) dan tarif data sangat murah Rp. 1/kb. Mempunyai seluler yang ditelpon murah bila sedang roaming. Tidak repot, cukup menjaga 1 account Tidak perlu menggunakan hape Dual Mode yang mahal untuk mendapatkan dual active.

  12. S-W-O-T ANALYSIS PT Mobile-8 Telecom,Tbk Confidential

  13. MOBILE-8 CUSTOMER SERVICE PHILOSOPHY To be the top 3 customer service amongst telecommunication provider in terms of service and process by expand the service delivery channel given to the customer whilst at the other hand offer above standard of quality service and at the same time support sales distribution and channel PT Mobile-8 Telecom,Tbk Confidential

  14. STRATEGY PHILOSOPHY SYSTEM OPERATION Building Mobile-8 Customer Care INFRASTRUCTURE PEOPLE TECHNOLOGY SIX ASPECTS OF MOBILE-8 CUSTOMER SERVICE PT Mobile-8 Telecom,Tbk Confidential

  15. TROUBLE TICKET BUSINESS PROCESS Process Issue Feedback Call Center CP Closed Categories TT Satisfy Technical Dept Technical Front line Walk In Operational Support Finance Dept Finance Fax Corporate PIC Non Technical Email,SMS Operational Support Call Marketing & Sales Operational Support Hard Complaint Some Request NOC Unsatisfied Submit Re-process If SLA is not met or there is no actions within specified date, system will sent alert to SPV & Mgr. SPV can assign the TT to other staff. Transfer Receded / Return PT Mobile-8 Telecom,Tbk Confidential Feedback

  16. INDONESIA’S QUALITY OF SERVICE [ BRTI ] PERATURAN MENTERI KOMUNIKASI DAN INFORMATIKA Nomor : 12/PER/M.KOMINFO/04/2008, Tanggal : 21 April 2008 ------------------------------------------------------------------------- FORMAT LAPORAN PENCAPAIAN STANDAR KUALITAS PELAYANAN JASA TELEPONI DASAR PADA JARINGAN BERGERAK SELULAR

  17. INDONESIA’S QUALITY OF SERVICE [ BRTI ] FORMAT LAPORAN PENCAPAIAN STANDAR KUALITAS PELAYANAN JASA TELEPONI DASAR PADA JARINGAN BERGERAK SELULAR .................(tempat)...................., .....(tanggal dan bulan)....., 20..... TTD di atas Materai Rp. 6000,- DIREKTUR PT ...................... Ditetapkan : JAKARTA Pada tanggal : 21 April 2008 ------------------------------------------------------------- MENTERI KOMUNIKASI DAN INFORMATIKA, TTD MOHAMMAD NUH PT Mobile-8 Telecom,Tbk Confidential

  18. INDONESIA’S QUALITY OF SERVICE [ BRTI ] PT. Mobile-8 Telecom, TBK Laporan Quality of Service - QoS Pada Jasa Teleponi Dasar pada Jaringan Bergerak Selular

  19. INDONESIA’S QUALITY OF SERVICE [ BRTI ] FORMAT LAPORAN PENCAPAIAN STANDAR KUALITAS PELAYANAN JASA TELEPONI DASAR PADA JARINGAN BERGERAK SELULAR .................(tempat)...................., .....(tanggal dan bulan)....., 20..... TTD di atas Materai Rp. 6000,- DIREKTUR PT ...................... Ditetapkan : JAKARTA Pada tanggal : 21 April 2008 ------------------------------------------------------------- MENTERI KOMUNIKASI DAN INFORMATIKA, TTD MOHAMMAD NUH PT Mobile-8 Telecom,Tbk Confidential

  20. INDONESIA’S QUALITY OF SERVICE [ BRTI ] End of Presentation Thank You PT Mobile-8 Telecom,Tbk Confidential

  21. CS REPORT [5 Weekly Big Complaints] PT Mobile-8 Telecom,Tbk Confidential